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Randstad

CIC Support Specialist

Found in: beBee S CZ

Description:

The primary function is to effectively support SAP applications for external end-users and internal stakeholders. Support includes site navigation and system troubleshooting as well as interfacing with other teams to ensure world-class service. Specialists will provide complete satisfaction for all customer

interactions. This role is expected to be self-motivated, proactive, and demonstrate a passion for continuous learning.

Main tastks:

Support customers with functional questions displaying exceptional customer service, knowledge and oral/ written communication skillsObtain detailed and accurate information relating to the business impact of customer's technical issues utilizing effective questioning techniquesTo seek out opportunities to add value to customers during all interactions,Diagnosing and anticipating current and future customer learning needs and provide assistance with both.Resolve 80% of end-user functional questions on first contactProvide inbound and outbound (phone, email, web form, chat, community) application/functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answersCollaborate, coordinate, and escalate on customer issues acting as a customer advocate while
working with all departmentsMaintaining the quality of the customer support organization (release readiness, process
definition, training, service audits)Document transactions in CRM system
what we offerAcquiring new job skillsColorful workWorking from HomeofficeInteresting Financial EvaluationVarious Benefits (25 days of vacation, fully paid meal vouchers, Multisport card, sick days, extra leave)

who we are looking forBachelor ́s Degree in technology or business area preferredEnglish language - Fluent + one European language at a good communication levelWorking in a customer service call center or help desk environment strongly preferredWorking with individuals from diverse cultures preferredWorking within structured time frames that provide limited flexibilityExternal and Internal client experienceExperience with creative problem solving for customers

how to apply Have some question about the position first? Feel free to contact us Or you can just apply to job offer, send us your cv, and we will contact you with more details. To see all our open positions, go directly to

1 hour ago



Prague, Hlavní město Praha, Czech Republic

Full time

Randstad

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