L2 Cloud

Job Requirements

For our NOC we are looking for Level 2 Cloud and Security Engineers who will deliver world class service by fulfilling Cloud & Security related Incidents, Requests, Changes and Problems. You will also be expected to work technically on tickets in this domain, implement Firewall rules in-line with our clients’ process and policies

Key Responsibilities:

• Be responsible for fulfilling Cloud & Security related Incidents, Requests, Changes and Problems on time and in line with the client’s processes and policies.

• Implement Firewall rules using the Tufin SecureChange management tool.

• Communicate with client stakeholders and other teams both within NTT and the client.

• Gain and maintain cloud and security related certifications as agreed by your line manager.

• Deliver support across a number of Cloud and Security products:

1. Cisco ASA

2. Infoblox

3. Checkpoint

4. FortiNet and FortiDDoS

5. Blue Coat

6. Zscaler

7. RSA

8. F5 Load Balancers

Work Experience

• Excellent client service orientation and passion for achieving or exceeding expectations

• Excellent written and verbal communication skills

• Ability to communicate and work across different cultures and social groups

• Ability to plan activities and projects well in advance, and considers possible changing circumstances

• Ability to coach and mentor less experienced colleagues

• Good level of English is a must.

• Good level of German is a big advantage.

• Previous experience delivering support in a large Cisco or Fortinet based network environment. (Cloud and/or Security)

• Experience with Azure, AWS, Bluecoat/Symantic Proxy Servers, F5 Loadbalances, Fortinet, Cisco Firewall, is essential

• Working with tickets, to SLAs in an ITIL based operational environment.

• Cisco CCNP Security or Fortinet Certification

• Symantic/Bluecoat Proxy Certification (Desirable but not required)

• F5 Certified Administrator (Desirable but not required)

• Cisco ISE Specialist Certification (Desirable but not required)