ServiceNow Architect

Infrastructure Architect - ServiceNow

Responsibilities:

• Maintaining and prioritizing the product backlog.
• Acting as a direct single point of contact (SPOC) for the key stakeholders from the business side.
• Protecting and communicating with management and outside stakeholders (helps to protect the team from uncontrolled expansion of work).
• Reporting to the stakeholders (at least in the sprint review) the current progress, velocity and completed tasks (measurement).
• Might be joining the daily SCRUM meetings to stay informed (passive role).
• Working on responsibilities ideally at the beginning and the end of the sprint (does not change the sprint content once started).
• Working closely with the release management to define sprints and capacity plans.
• Being responsible for Risk Management.
• Preparing training & doing onboarding management for the platform.

Technical Architecture Services: 

• To provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.
• Assessing architecture and solution designs to support Customer’s objectives including alignment with ServiceNow implementation best practices.
• Engaging with the stakeholders to design and build solutions built within the ServiceNow platform.
• To provide guidance on ServiceNow development best practices to stay OOTB.
• To perform assessments and evaluations of existing ServiceNow implementation, offering recommendations for improvements.
• To ensure the security, scalability, and maintainability of ServiceNow solutions.

What you will bring to the team:

• Years of experience in ServiceNow Implementation for Delivery Management services.
• ServiceNow certification is mandatory.
• The full understanding of the functional and technical features of ServiceNow modules: ITSM, ITBM, ITOM, CSM and HRSD.
• Basic knowledge in test case definition & test automation with ServiceNow out-of-the-box capabilities (e.g. ATF).
• Knowledge of the latest ServiceNow release capabilities.
• Proven experience with large ServiceNow project/implementations (e.g. ServiceNow instances of at least 10k users) in the ITSM/ITOM domains and additional ServiceNow modules like ITBM, GRC, HR and Integration Hub. Emphasis on technical and functional know-how (ability to write technical requirements, understand IT Landscape dependencies, suggest out-of-the-box functionality & features, work with ServiceNow development framework…etc.).
• The ability to work in an agile mode with full understanding of its implications in terms of roles and responsibilities. A proven track record with Agile environments is key.