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Business Solutions Support Analyst

3 months ago

Prague, Czech Republic Edwards Lifesciences Full time

Innovation starts from the heart. Edwards Lifesciences is the global leader of patient-focused innovations for structural heart disease and critical care monitoring. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs.

Our Business Solutions Support Analyst (Salesforce Admin) position is a unique career opportunity that could be your next step towards an exciting future.

We are now seeking a passionate data specialist to join us as a Salesforce Administrator (L2). This role will encompass end-user support as well as leading small change requests, gathering requirements, and translating them into technical specifications. Sounds interesting? Do you want to be part of this global team? Keep reading…

How you will make an impact:

  • Administer and support Salesforce solutions, including user setup, profiles, roles, permission sets, fields, reports, layouts, validations, etc.

  • Responsible for all L2 support queries by hands-on configuration and troubleshooting

  • Act as the main point of contact for large data operations (data loading)

  • Projects support with tasks in integrations, data management, testing, and training

  • Point of contact for internal users, providing technical guidance and support

  • Responsible for all change requests received from end-users and Business Analysts

  • Act as a project lead on all support escalations

  • Guide/mentor the other colleagues in the support team

  • Supervise the entire solutions support documentation and knowledge base

  • Own the change management process for the support team and drive communication across relevant stakeholders

What you’ll need:

  • Bachelor's Degree in computer science or related field and min. 3 years of hands on Salesforce admin experience

  • Previous experience in Salesforce administration is essential

  • Knowledge of Salesforce configuration including creation of standard and custom objects and fields etc.

  • Fluent English

  • SFDC Administrator accreditation is desirable

  • ServiceNow, JIRA nice to have

  • Experience in the gathering of user requirements and translation into technical requirements

  • Motivated self-starter who shows initiative with the ability and drive to perform in a very fast-paced environment, able to multitask and adapt to changing priorities.

  • Experience working in complex, matrixed, and global business environments

  • A strong team player with good communication skills

  • Analytical problem solver with strong attention to detail

  • Ability to adapt to new technologies

What is it like to work at Edwards Lifesciences in the Czech Republic?

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).

Edwards Lifesciences in the Czech Republic also offers the following benefits:

  • Competitive Compensation and Benefits package

  • Flexible working hours, remote working

  • Pension Plan Risk Life Insurance

  • Virtual Medical Clinic (online access to healthcare)

  • Meal Benefits

  • Service Awards

  • Enhanced Sick Leave Benefits

  • Flexible Benefit Plan (Cafeteria)

  • Employee Stock Purchase Program

  • Employee Assistance Program

  • Comprehensive Wellness Program including onsite gym, Yoga, Pilates or SM System classes, massages, fresh fruit in the office, healthy lifestyle workshops, educational events, charity activities and much more.

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.