Field Service Engineer

2 weeks ago

Prague, Hlavní město Praha, Czech Republic Abbott Laboratories Full time

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Competitive remuneration package including company car, private Medical & Life plan, and continuous learning opportunities within an excellent multinational working environment.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

For our Abbott Molecular Diagnostics Division AMD we are looking for an ambitious, well-motivated professional to join our technical team in Czech Republic as a Field Service Engineer. This is a field-based position that requires daily travelling across assigned territory - Eastern Europe, with main focus on Czech Republic.

Field Service Engineer is in continuous direct customer contact. Is responsible for system installation, preventive maintenance and for solving hardware and software issues. FSE strongly influences the Abbott Molecular reputation by the level of customer satisfaction. Timely installation ensures short time to Test of Record and increases AMD revenue.

What You'll do:

  • Installation and implementation of new systems in current and new customers sites.
  • Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation).
  • Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
  • Providing on-site customer support for software and hardware upgrade training.
  • Active participation in Abbott Molecular conference calls, service summits, expert meetings and workshops.
  • Providing primary service and support to the defined territory.
  • Providing back-up service support outside of assigned territory as needed.
  • Maintaining and managing own tools and accessories needed to perform repairs and preventative maintenance. Including timely validations of tools according to defined procedures.
  • Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.
  • Close cooperation with Application Support Specialists and the Commercial team to support business growth.
  • Reports Monthly Highlights to Service Management, including spare part usage report.
  • Represents Abbott in a professional manner.
  • Immediately inform Service Management about prep happened in use of Abbott products.

Required qualifications and background:

  • University degree in Engineering, Bio-medical Engineering or related sciences.
  • Prior experience in service engineering would be a great advantage but non-experience, fresh graduates are welcome to apply as well.
  • Strong technical skills and engineering mindset.
  • Fluency in English is essential (both written and spoken).
  • Native Czech/Slovak is a must.
  • Team orientation and strong communication skills.
  • Willingness to travel on responsible area.
  • Driving license, category B.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

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