SPL Supervisor I

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Job Description:

The Program Management Supervisor I. serve as a supporting point of contact for multiple customer accounts. He/She provides local support for customer accounts and may perform supervisory activities within the Program Management organization. This position ensures service reliability and execution, customer retention and growth, and a positive customer relationship with UPS. The Program Management Supervisor I serve clients with issue resolution, response tracking, notification of events impacting clients, managing service expectations, and conducting customer surveys. He/She facilitates performance meetings and business reviews, manages standard operating procedures (SOPs) and statements of work (SOWs), and identifies opportunities for account penetration. This position may manage administrative Program Management support representatives who each support multiple accounts.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Company: UNITED PARCEL SERVICE

Category: Global Logistics and Dist

Requisition Number: R

Location: Ostrava,Czechia