Assoc. Director

Job Title: Animal Health IT Customer Master Data Management (MDM) Product Owner

Our company is a global leader in veterinary medicine, dedicated to the health and well-being of animals. We are a team of professionals working together to make a positive difference in animal care and the world's food supply. We offer a portfolio of innovative products, services, and technologies that serve to prevent, treat, and control diseases across all major farm and companion animal species.

About the Position

The Animal Health IT Customer Master Data Management (MDM) Product Owner will collaborate with stakeholders across all levels of the organization to understand customer master data management needs. This role will involve leading the design, development, and delivery of customer MDM capabilities, focusing on data cleanliness, customer onboarding, and enabling data-driven decision-making for commercial functions.

Key Responsibilities:

• Work closely with business partners to identify and interpret commercial, sales, and marketing customer master needs and respond with configurable customer MDM solutions.
• Build and review requirements for the customer MDM platform, including its UI/UX.
• Understand user personas across the whole customer data journey and deliver a fantastic customer MDM user experience that balances user desires with technology capabilities.
• Develop and maintain product materials, including training documentation, SDLC documentation, and product guides, to ensure data integrity across all customer master solutions.
• Direct end-to-end customer MDM program delivery teams and establish the customer MDM strategic roadmap.
• Serve as the business liaison for customer master data, providing stakeholder relationship management across the Animal Health division.
• Research and evaluate customer MDM, data governance, and analytics tools and technologies, making recommendations for new capabilities that align with the company's strategic goals and improve business results.

Daily Activities:

• Management: Responsible for designing and implementing strategic, aligned, and compliant customer MDM solutions to support business initiatives.
• Process and Insight: Realize core sustainable processes and enablers of successful delivery.
• Relationships: Build exceptional relationships with stakeholders focused on meeting business needs and maximizing value for investments.
• Organizational Change Management: Demonstrate and drive high-quality change management practices with clients and stakeholders while implementing sustainable solutions.
• Global: Ensure that the solutions align with IT platforms and support the business strategy.
• Diversity: Respect diversity on teams, embrace different perspectives, ideas, and knowledge while working towards a common goal.

Requirements:

• A Bachelor's degree in computer science, engineering, or a related discipline.
• Around 7 years of experience in customer MDM, data governance, business intelligence, or analytics.
• Preferred 3 years of experience with customer MDM/Data Governance/Analytics Tools.
• Experience working with customer engagement models, customer and product MDM, sales & marketing data is highly preferred.

Additional Skills:

• Agile Scrum Master or Agile Product Owner Certified.
• Office365 Champion.
• Demonstrated success as a Master Data Professional in the pharmaceutical/consumer manufacturing or related industry.
• Ability to evaluate complex situations and processes and effectively integrate and synthesize data to form a complete cohesive picture.
• Proven self-starter with high standards of excellence and an innovative mindset.
• Exceptionally well-developed interpersonal skills and ability to negotiate and influence stakeholders and business strategy effectively.
• Ability to navigate cross-divisional programs, coordinate projects and processes across regional/global boundaries, and build effective cross-functional teams.
• Excellent communication skills, with the ability to communicate at all levels within the organization.

What We Offer:

• Exciting work in a great team, global projects, international environment.
• Opportunity to learn and grow professionally within the company globally.
• Hybrid working model, flexible role pattern.
• Pension and health insurance contributions.
• Internal reward system plus referral programme.
• Competitive salary, and many more.