Reservations Agent

Process reservations, changes, and cancellations via phone, fax, or mail, identifying guest needs and verifying room availability.

Job Title: Reservation Agent

Company: Marriott International

Location: Prague, Czech Republic

Job Type: Full-Time

Job Category: Reservations

Key Responsibilities:

• Process all reservation requests, changes, and cancellations
• Identify guest reservation needs and determine appropriate room type
• Verify availability of room type and rate
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests
• Answer questions about property facilities/services and room accommodations
• Follow sales techniques to maximize revenue
• Input and access data in reservation system
• Indicate special room reservation types by inputting correct code and rate into reservation system
• Follow proper escalation procedures when addressing guest concerns

Requirements:

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• No license or certification required

About Marriott International:

Marriott International is a global hospitality company with a portfolio of brands that cater to diverse traveler needs. We are committed to providing exceptional guest experiences and fostering a culture of inclusivity and diversity.

At Marriott International, we believe in empowering our employees to deliver outstanding service and exceed guest expectations. If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to explore this opportunity.