Major Incident Manager – EMEA @ Sii Polska

1 month ago

Remote Wrocław Gdańsk Bydgoszcz Kraków Katowice Łódź Lublin Piła Poznań Szczecin Toruń, Czech Republic Sii Polska Full time
  • 3 – 6 years of professional experience as a Major Incident Manager in a large IT environment
  • Proven track record of managing major incidents and driving them to resolution
  • Understanding of IT infrastructure, networking, and application systems
  • Ability to diagnose and troubleshoot complex technical issues
  • Analytical and problem-solving skills
  • Skilled in analyzing incident data to identify trends and root causes
  • Experience with ITIL or other incident management frameworks
  • Knowledge of incident management tools and software
  • Capability to make quick decisions and remain calm under pressure
  • Excellent verbal and written communication skills
  • Ability to communicate complex technical issues to non-technical stakeholders
  • Leadership and team management skills
  • Familiarity with Financial Services and Institutions
  • Residing in Poland required

We are looking for two employees to extend the current client’s IM team of 4 people. To ensure the swift and efficient resolution of major incidents, minimize the impact on business operations, and ensure that normal service is resumed as quickly as possible. The team works EMEA hours, additionally supporting worldwide through on-call - each team member one week at a time, so once every 4-6 weeks

,[Lead the response to major incidents, coordinating across technical and business teams, Take ownership of major incidents, ensuring effective communication and coordination until resolution, Ensure incidents are resolved within agreed Service Level Agreements (SLAs), Act as the primary point of contact for stakeholders during major incidents, Provide regular updates to senior management and affected business units on incident status and progress, Prepare post-incident reports detailing the root cause, impact, and actions taken, Coordinate with various IT teams, including network, infrastructure, application, and third-party vendors, to resolve incidents, Carry out post-incident reviews to identify lessons learned and opportunities for process improvement, Develop and maintain incident management processes and documentation, Conduct training and guidance to IT staff on incident management processes and best practices, Participate in audits and ensure that all incident management activities are documented and auditable] Requirements: ServiceNow, ITIL Additionally: Sport subscription, Training budget, Private healthcare, International projects, Free coffee, Free breakfast, No dress code, Modern office.

  • Incident Response Specialist

    7 days ago

    Remote, Wrocław, Gdańsk, Bydgoszcz, Kraków, Katowice, Łódź, Lublin, Piła, Poznań, Szczecin, Toruń, Czech Republic Sii Polska Full time

    Job OverviewWe are seeking a seasoned Major Incident Manager to join our EMEA team. As an experienced leader, you will play a crucial role in ensuring the swift and efficient resolution of major incidents, minimizing their impact on business operations.Key ResponsibilitiesLead Incident Response: Coordinate with technical and business teams to respond to...

  • Senior Incident Resolution Specialist

    1 month ago

    Remote, Wrocław, Gdańsk, Bydgoszcz, Kraków, Katowice, Łódź, Lublin, Piła, Poznań, Szczecin, Toruń, Czech Republic Sii Polska Full time

    About the RoleWe are seeking two experienced Senior Incident Resolution Specialists to join our client's IT team in Poland. As a key member of the Major Incident Management (MIM) team, you will play a crucial role in ensuring swift and efficient resolution of major incidents.

  • Delphi Developer @ Sii Polska

    4 weeks ago

    Remote, Białystok, Wrocław, Gdańsk, Bydgoszcz, Kraków, Częstochowa, Gliwice, Katowice, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa Sii Polska Full time

    Min. 4 experience in a similar field Fundamental understanding of Agile/DevOps, Continuous Integration, and delivery Willingness to learn and adapt to the Delphi language and environment Proficiency in English Nice-to-have requirements Knowledge of the German language – nice to have Experience in the payment/finance domain, especially ISO 8583 protocols...

  • Zarządzanie Wdrożeniami Technologicznymi w Sii Polska

    3 weeks ago

    Kraków, Gdańsk, Katowice, Poznań, Warszawa, Czech Republic Sii Polska Full time

    W roli Architekta Systemu w Sii Polska szukamy doświadczonego specjalisty, który będzie odpowiedzialny za zaprojektowanie i wdrożenie nowoczesnych rozwiązań technologicznych. Nasze zespół to ponad 500 doświadczonych specjalistów w obszarze Javy.Cel naszych działań jest osiągnięcie doskonałości w realizacji zadań o charakterze technicznym...

  • LLM Developer @ Sii Polska

    2 months ago

    Białystok, Wrocław, Gdańsk, Bydgoszcz, Kraków, Częstochowa, Gliwice, Katowice, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa Sii Polska Full time

    Over 5 years of experience working on applied AI projects or exceptional knowledge (PhD is a plus) In-depth knowledge of Large Language Models, Knowledge Graphs, and Agent systems Exceptional communication skills in a customer-facing role Proven ability to rapidly prototype and iterate on innovative solutions Proficient in the LLM AI Python ecosystem,...

  • High-Quality Android Expert for Financial Institution

    1 month ago

    Białystok, Wrocław, Gdańsk, Bydgoszcz, Kraków, Częstochowa, Gliwice, Katowice, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa Sii Polska Full time

    Company OverviewSii Polska is a leading global financial institution shaping the future of banking technology.

  • Mobile Application Developer in Finance Sector

    1 month ago

    Białystok, Gdańsk, Wrocław, Bydgoszcz, Kraków, Częstochowa, Gliwice, Katowice, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa Sii Polska Full time

    Company Overview:Sii Polska, a leading global financial institution shaping the future of banking technology, seeks a skilled iOS Developer to join our team.

  • Data Scientist and Machine Learning Expert

    4 weeks ago

    Remote, Białystok, Wrocław, Gdańsk, Bydgoszcz, Kraków, Częstochowa, Gliwice, Katowice, Kielce, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa Sii Polska Full time

    About UsSii Polska is a leading IT services company that partners with innovative businesses to drive growth and success.

  • Highly Skilled Mobile Application Developer for Financial Institution

    5 days ago

    Białystok, Wrocław, Gdańsk, Bydgoszcz, Kraków, Częstochowa, Gliwice, Katowice, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa Sii Polska Full time

    We are seeking a talented and experienced Senior Android Developer to join our team at Sii Polska. As a key member of our cross-functional team, you will be responsible for developing cutting-edge mobile applications that enhance the digital banking experience.

  • Data Scientist

    1 month ago

    Remote, Białystok, Wrocław, Gdańsk, Bydgoszcz, Kraków, Częstochowa, Gliwice, Katowice, Kielce, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa Sii Polska Full time

    About Sii PolskaSii Polska is a leading IT service provider dedicated to delivering innovative solutions.Job Title: Data Scientist - Artificial Intelligence ExpertEstimated Salary: 120000 - 180000 PLN per yearAbout the RoleWe are seeking an experienced Data Scientist - Artificial Intelligence Expert to join our dynamic team. As a key member, you will be...

  • Senior AI/ML Engineer @ Sii Polska

    3 months ago

    Białystok, Gdańsk, Wrocław, Bydgoszcz, Cracov, Częstochowa, Gliwice, Katowice, Piła, Kielce, Łódź, Lublin, Poznań, Rzeszów, Szczecin, Warszawa, Toruń Sii Polska Full time

    Experience integrating Machine Learning solutions into production-grade software and understanding of ModelOps, and MLOps principles Demonstrate proficiency in automation, system monitoring, and cloud-native applications, with familiarity in AWS or Azure (or a related cloud platform) Previous exposure to Natural Language Processing (NLP) problems...

  • Data Scientist @ Sii Polska

    1 month ago

    Remote, Białystok, Wrocław, Gdańsk, Bydgoszcz, Kraków, Częstochowa, Gliwice, Katowice, Kielce, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa Sii Polska Full time

    Minimum 4 years of experience in information retrieval or text summarization, experience in NLP (Natural Language Processing) Strong proficiency in Python, including code review, unit testing, and working with a large codebase Experience with AWS Documented experience in machine learning/artificial intelligence, with the ability to work independently and...

  • Big Data Developer @ Sii Polska

    3 months ago

    Warszawa, Wrocław, Kraków, Czech Republic Sii Polska Full time

    At least 5 years of experience as a developer, ideally in banking projects Experience in Java and Scala development Strong knowledge of Big Data concepts, DevOps, and Container technology Excellent analytical and problem-solving skills Very good knowledge of spoken and written English Openness to work in a hybrid model Join a new team of Engineers at one...

  • Advanced AI Solutions Architect

    2 weeks ago

    Białystok, Wrocław, Gdańsk, Bydgoszcz, Kraków, Częstochowa, Gliwice, Katowice, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa Sii Polska Full time

    We are seeking a seasoned expert to join our Competency Center Data & Analytics as an Advanced AI Solutions Architect.This role presents a unique opportunity to design, develop, and deploy cutting-edge AI systems using Large Language Models (LLMs), with a focus on LLM Agents and Graph-based Retrieval-Augmented Generation.About the RoleThe ideal candidate...

  • Senior Data Specialist

    2 months ago

    Warszawa, Wrocław, Kraków, Czech Republic Sii Polska Full time

    About the RoleWe are seeking a highly skilled Senior Data Specialist to join our team in Sii Polska as a Big Data Developer. This is an exciting opportunity to work on a strategic project delivering a risk aggregation platform for Risk managers.Key ResponsibilitiesTechnical Expertise: Develop and maintain scalable data solutions using Java, Scala, and...

  • Data Scientist and AI Innovation Leader

    7 days ago

    Remote, Białystok, Wrocław, Gdańsk, Bydgoszcz, Kraków, Częstochowa, Gliwice, Katowice, Kielce, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa Sii Polska Full time

    Role OverviewSii Polska is seeking a Data Scientist with a proven track record in machine learning to join our dynamic team dedicated to enhancing highly successful legal products.About the RoleWe are looking for a candidate with strong analytical skills, a results-oriented mindset, and experience working with large codebases.You will be responsible for...

  • Software Engineer Specializing in Delphi for Innovative Financial Solutions

    2 weeks ago

    Remote, Białystok, Wrocław, Gdańsk, Bydgoszcz, Kraków, Częstochowa, Gliwice, Katowice, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa Sii Polska Full time

    About the Job">We are looking for a skilled Software Engineer specializing in Delphi to join our team at Sii Polska. This is an exciting opportunity to apply your technical expertise in a fast-paced, collaborative environment where you will work on innovative financial solutions for a leading client in the industry.">Job Description">As a Software Engineer...

  • Delphi Software Specialist

    4 weeks ago

    Remote, Białystok, Wrocław, Gdańsk, Bydgoszcz, Kraków, Częstochowa, Gliwice, Katowice, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa Sii Polska Full time

    As a Delphi Software Specialist at Sii Polska, you will have the opportunity to work on innovative financial solutions for a leading client in the industry. With a strong background in software development and experience with Delphi, you will be responsible for developing and maintaining existing program tools in a complex subject area.Key...

  • Highly Skilled iOS Developer for Financial Institution

    5 days ago

    Białystok, Gdańsk, Wrocław, Bydgoszcz, Kraków, Częstochowa, Gliwice, Katowice, Łódź, Lublin, Piła, Poznań, Rzeszów, Szczecin, Toruń, Warszawa Sii Polska Full time

    Job Description:We are currently seeking a skilled iOS Developer to join our team at Sii Polska in Kraków.In this role, you will contribute to cutting-edge mobile applications that enhance the digital banking experience. Your primary focus will be on designing and developing high-quality mobile applications for iOS using Swift/Objective-C.You will...

  • Architekt Java @ Sii Polska

    3 months ago

    Kraków, Gdańsk, Katowice, Poznań, Warszawa, Czech Republic Sii Polska Full time

    Minimum 3 lata doświadczenia w roli architekta rozwiązań lub architekta systemowego dla aplikacji różnych klas Wcześniejsza praca z platformą Java na poziomie senior (back-end) oraz w rozwoju architektury rozwiązań w Java Dobra znajomość co najmniej jednej platformy chmurowej (MS Azure, Google Cloud lub AWS) oraz gotowość do poznawania...