Incident Management Specialist with German @ Manpower

1 month ago


Poznań, Czech Republic Manpower Full time

Czego oczekujemy?

  • Bardzo dobrej znajomości języka niemieckiego (poziom min. B2) - warunek konieczny 
  • Bardzo dobrej znajomości języka angielskiego (poziom min. B2) - warunek konieczny 
  • Doświadczenie w pracy na Service Desku / Helpdesku   
  • Analitycznego podejścia do rozwiązywanych problemów 
  • Umiejętności pracy w dynamicznym środowisku, przy minimalnym nadzorze 
  • Bardzo dobrej znajomości systemu Microsoft Windows 
  • Zainteresowania pracą z wykorzystaniem języka niemieckiego oraz angielskiego 
  • Doskonałe umiejętności organizacyjne, interpersonalne i komunikacyjne 
  • Gotowości do podróży służbowych 

Co oferujemy?

  • Pracę zdalną lub hybrydową z centrum Poznania (w zależności od Twoich preferencji)
  • Korzystne warunki zatrudnienia wzbogacone o bonus roczny (zależny od wyników) i dodatki
  • Stabilne zatrudnienie w oparciu o umowę o pracę, podpisaną bezpośrednio z pracodawcą
  • Kompleksowe wdrożenie w codzienne obowiązki
  • Szansę na wykorzystywanie języka niemieckiego i angielskiego dzięki codziennej pracy przy obsłudze klientów niemiecko i anglojęzycznych
  • Ciekawe i realne procesy wsparcia dla dużych klientów międzynarodowych
  • Możliwość udziału w ciekawych inicjatywach, np. akcje charytatywne (CharitaCenter), wyzwania sportowe (Walking Challenge), globalne i lokalne programy/konkursy uznaniowe
  • Platformę benefitową
  • Prywatną opiekę medyczną
  • Dodatkowy dzień wolny z okazji urodzin
  • Bonus roczny (zależny od wyników)
  • Bonus za polecenie oraz relokację
  • Dostęp do Employee Assistance Programme
  • Kursy językowe, dostęp do platformy e-learningowej Udemy
  • Możliwość uzyskania certyfikatów językowych - z j. niemieckiego i j. angielskiego

Prosimy o załączenie CV podczas aplikacji. 


Oferta dotyczy pracy stałej. 


,[Wsparcie procesu tranzycji między nowym klientem a firmą (Service Desk) – gromadzenie wiedzy, analiza dokumentacji procesowej, tworzenie nowych procesów , Kompleksowe zarządzanie incydentami zarejestrowanymi w systemie klienta zgodnie z ustalonymi SLA , Wsparcie zespołu Service Desk w zapewnieniu jak najwyższej jakości obsługi klienta , Identyfikacja możliwości usprawniania procesów , Tworzenie raportów ] Requirements: SLA, Microsoft Windows, Helpdesk Additionally: Private healthcare, Remote work, Udemy for business.

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