Cloud Solutions Deployment Engineer
7 days ago
Cisco Systems is seeking a skilled Operations Engineer to join our team. As an Operations Engineer, you will be responsible for ensuring the smooth operation and reliability of our Webex Contact Center and Webex Calling services.
Role OverviewThis role requires a strong technical background, with experience in analyzing, configuring, and fixing products, as well as providing remote support for issue resolution. The successful candidate will also have excellent communication skills, with the ability to work effectively with senior leaders, customers, and developers.
Responsibilities- Analyze, configure, and fix products to ensure seamless operation
- Provide remote support for issue resolution and create lab setups to solve and validate changes
- Follow through on incident tickets, engage with support teams for complex issues, and adhere to communication procedures for updates
- Coordinate with customers, respond to network alarms, and prioritize support for critical functionalities
- Collaborate with multi-functional teams to solve major customer problems, drive continuous learning, and develop automation scripts to improve efficiency
The ideal candidate will possess a Bachelor's degree in a relevant field, such as Computer Science or Engineering. Additionally, they should have demonstrable experience in customer incident and critical issue management, as well as knowledge of Windows and Linux, network programming concepts, and protocols.
Preferred Skills and Qualifications- Strong problem analysis, fix methodologies, and crisis management skills
- Demonstrable experience in customer incident and critical issue management
- Ability to communicate effectively with senior leaders, customers, and developers
- Knowledgeable in Windows and Linux, network programming concepts, and protocols
- Proficient in project management and familiar with modern toolsets (e.g., Jira, PagerDuty)
Cisco Systems offers a competitive salary and benefits package, including private healthcare, lunch card, international projects, sport subscription, free coffee, canteen, bike parking, playroom, shower, and no dress code. The estimated annual salary for this role is $120,000-$150,000, depending on location and experience.
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