Transformational BPO Advisory Expert

Talent Alpha is partnering with a leading global organization to recruit an exceptional BPO Advisory Director. This role presents a unique opportunity to lead transformative consulting projects, optimize business processes, and shape outsourcing strategies for diverse clients.

Key Responsibilities:

• Provide expert consultancy on BPO strategies, conducting in-depth client assessments and offering tailored solutions.
• Design and implement innovative BPO roadmaps aligned with client objectives, incorporating industry best practices and transformative technologies.
• Advise clients on optimizing their processes through cutting-edge outsourcing methodologies.
• Build and nurture long-term client relationships, positioning the company as a trusted partner.
• Develop strategic BPO solutions that address unique client challenges and deliver measurable results.
• Guide clients through complex decision-making processes while aligning with their business objectives.
• Oversee end-to-end project delivery, ensuring quality and adherence to deadlines.
• Manage resources effectively to meet project budgets and client expectations.
• Lead project teams and provide expertise on best practices for execution.
• Identify and secure new business opportunities within the advisory practice.
• Prepare and present compelling proposals showcasing the value of consultancy services.
• Expand client engagements and grow the advisory practice.
• Refine consulting methodologies to ensure consistent excellence in service delivery.
• Drive continuous improvement initiatives to enhance client satisfaction and operational efficiency.
• Mentor and develop a team of consultants, fostering a culture of innovation and high performance.
• Support ongoing professional development and ensure alignment with organizational values.

Requirements:

• Bachelor's degree in Business, Finance, or a related field
• Project management skills
• Data analysis skills
• Exceptional communication skills