Cloud Infrastructure Leadership Position

3 days ago


Remote Kraków, Czech Republic Kontakt Full time
About Kontakt.io

Kontakt.io is a cutting-edge platform that revolutionizes care operations. By harnessing the power of AI, RTLS, and EHR data, we enable self-learning agents to automate workflows, adapt in real-time, and orchestrate all of care delivery operations.

Our cloud-based platform provides a clear picture of spaces, equipment, and people, eliminating inefficiencies and enhancing the patient experience. With measurable 10X ROI and over 20+ use cases, Kontakt.io is the go-to platform for better and faster care delivery operations.

Job Description: SRE Leader

We're seeking an experienced SRE Leader to own the reliability, performance, and automation of our cloud-based, real-time platform. This role will focus on keeping our platform running smoothly 24/7, minimizing downtime, improving observability, incident response, and self-healing automation.

You will lead and scale the SRE team to ensure our infrastructure stays ahead of demand, operates efficiently, and meets the needs of our growing healthcare customers.

Key Responsibilities:
  • Ensure 99.99% uptime across our cloud platform, meeting strict SLAs for healthcare customers.
  • Design and implement self-healing, fault-tolerant systems to prevent failures before they happen.
  • Define SLIs, SLOs, and SLAs, ensuring proactive performance monitoring and incident resolution.
  • Architect and manage scalable cloud infrastructure (AWS) for massive real-time data processing.
  • Optimize containerized environments (Kubernetes, Docker) to support multi-region deployments.
  • Lead the adoption of infrastructure as code (Terraform) to fully automate infrastructure management.
  • Build and refine a world-class monitoring, alerting, and logging system using Prometheus, Grafana, OpenTelemetry, and Datadog.
  • Lead incident response and on-call operations, reducing mean time to detection (MTTD) and mean time to resolution (MTTR).
  • Conduct blameless postmortems and continuously improve system resilience.
  • Reduce manual intervention through automated deployment, scaling, and failover mechanisms.
  • Partner with Security & Compliance teams to ensure infrastructure meets HIPAA and SOC 2 standards.
  • Lead disaster recovery and business continuity planning to ensure critical healthcare services are always available.
  • Drive technical strategy and roadmap for scalability, monitoring, and reliability engineering.
  • Collaborate with Product, Engineering, and Infrastructure teams to align SRE initiatives with business priorities.


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