Security Compliance Automation Specialist
4 weeks ago
We are seeking a highly motivated Customer Success Manager to join our team and work with our customers from the DACH region.
About SecfixSecfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company's tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant.
About the RoleIn this role, you will manage the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support. You will improve our CSM processes and set up the infrastructure (tools, processes, way we work) to be highly impactful. You will work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy. You will also serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
Key Responsibilities:- Drive customer adoption and ensure successful onboarding to increase customer retention and revenue.
- Build and improve our CSM processes and set up the infrastructure to be highly impactful on the customer journey.
- Onboard and support Secfix customers through the lifecycle of their certification journey.
- Become an expert in ISO 27001, GDPR, and other forms of compliance.
- Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy.
- Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines.
- Write and record educational and technical content for our knowledge base.
- Excellent communication skills
- SaaS experience
- B2B experience
- Experience with Intercom, Zapier, Notion, and Google Sheets
- Average salary: €60,000 - €80,000 per year, depending on experience
- Private healthcare
- Wellness budget
- Workstation budget
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