Senior Technical Lead

Job Description:

• We are seeking a skilled professional to design, develop, and lead the implementation of services and infrastructure to support our Managed Dispute Resolution Services. You will be pivotal in defining success metrics and setting technical direction for the central tool that supports our ongoing services.

Key Responsibilities:

• Design, develop, and implement new and existing functionalities to meet specific requirements.
• Mentor and provide guidance to junior developers and team members.
• Write comprehensive technical design and build documentation for all technical infrastructure aspects.
• Research existing systems, analyze program and time requirements, and prepare time estimates and justifications.
• Collaborate with Systems Architects, Product Managers, and other stakeholders to ensure the successful implementation and testing of requirements.
• Drive design solutions, implementation requirements, and testing plans.
• Troubleshoot and resolve complex errors in the ServiceNow configuration.
• Identify requirement gaps and provide configuration options with respective pros and cons.
• Collaborate with internal customers and business analysts for requirement clarifications and solution design.
• Participate in project meetings/daily scrums and communicate development status.
• Serve as a technical contact and provide third-level support to respond to complex client inquiries.

Required Skills and Qualifications:

• Bachelor's degree in Math, Science, Engineering, Computer Science, Information Systems, or a related field.
• Proven experience in architecture design and leading technical projects.
• Minimum 3 years of experience in a mentorship role, providing guidance and support to junior developers.
• Extensive configuration and development experience across the ServiceNow Platform, Portal, Mobile, and IT Service Management modules.
• In-depth experience with ServiceNow Security features, including user administration, roles, groups, and ACLs.
• Comprehensive understanding of ServiceNow Best Practices.
• ServiceNow certifications such as CSA (Certified ServiceNow Admin), CIS (Certified Implementation Specialist), or CAD (Certified Application Developer) are highly preferred.
• Expert technical skills in UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Mid Server Configuration & Architecture, Import Sets, Transform Maps, and Update Sets.
• Strong knowledge of SQL and relational databases, including the ability to write and optimize queries.
• Advanced proficiency in JavaScript, AJAX, JSON, CSS, REST API, SOAP, and HTML.
• Strong knowledge of APIs, web services, and standard relational database concepts.
• Proven analytical skills for business process and workflow analysis.
• Excellent communication skills, capable of effectively interacting with customers, system administrators, team members, and management, using sound judgment for enterprise impacts of technical decisions.
• Demonstrated ability to work both independently and as part of a geographically dispersed team.

Benefits:

• Annual bonus.
• Equity Award.
• Learning budget.
• Premium (VIP) Medical Healthcare.
• Fitness reimbursement.
• Inclusive culture.
• Additional holidays.
• Modern office.
• Free beverages.
• Free coffee.
• Bike parking.
• Shower.
• Free parking.
• In-house trainings.
• In-house hack days.
• Startup atmosphere.
• No dress code.

Others:

• This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
• Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Location:

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About Us:

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