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Customer Service Representative

1 month ago

Katowice, Silesia, Czech Republic Shiji Poland Full time
Job Overview

We are seeking a highly skilled and customer-focused Help Desk Specialist to join our team at Shiji Poland. As a key member of our support team, you will be responsible for providing exceptional service to our customers, resolving technical issues, and ensuring a seamless user experience.

Key Responsibilities
  • Manage customer inquiries and issues through various communication channels
  • Diagnose and resolve technical problems in a timely and efficient manner
  • Escalate complex issues to senior support staff as needed
  • Collaborate with internal teams to resolve customer issues
  • Provide proactive support to prevent issues from arising
Requirements
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficiency in Jira, Agile, and Scrum
  • Fluency in English and French (B2 level)
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and growing company
  • Professional development and growth opportunities
  • Flexible work arrangements, including remote work options
  • Access to cutting-edge technology and tools
How to Apply

If you are a motivated and customer-focused individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you