Air Travel Consultant with German Language Expert

6 days ago


Brno, South Moravian, Czech Republic TOPTALENT Full time
Job Summary

We are seeking a highly skilled Air Travel Consultant with German language expertise to join our team at TOPTALENT. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to clients via phone, email, and in-person, ensuring that their needs are met and exceeded.
  • Travel Industry Knowledge: Stay up-to-date on industry trends, policies, and procedures to provide accurate and informed responses to customer inquiries.
  • Language Skills: Possess fluent German language skills, both verbal and written, to effectively communicate with clients and colleagues.
  • Problem-Solving: Utilize strong problem-solving skills to resolve customer complaints and issues in a fair and timely manner.
  • Team Collaboration: Work collaboratively with colleagues to achieve team goals and objectives.
Requirements
  • Language Skills: Fluent German (B2) and fluent English (B2) language skills, both verbal and written.
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of customer service experience in a travel industry setting.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer software.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Collaborative Work Environment: A dynamic and supportive work environment.
  • Professional Development: Opportunities for professional development and training.


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