Senior Problem Manager/Incident Manager

7 days ago


Warszawa, Mazovia, Czech Republic Capital Full time
Job Requirements:

As a Senior Problem Manager/Incident Manager at Capital, you will be responsible for building, implementing, and leading the problem management framework within the organization.

Key Responsibilities:
  • Problem Management Leadership: Own the end-to-end problem management process, including problem detection, analysis, resolution, and documentation.
  • Framework Development: Build and implement a robust problem management framework, ensuring alignment with industry best practices and organizational objectives.
  • Continuous Improvement: Identify trends and underlying issues in incidents to prevent future occurrences; implement continuous improvement practices to enhance system stability and performance.
  • Cross-Functional Collaboration: Collaborate with the Incident Management, Engineering, SRE, and Product teams to align problem resolution with business objectives.
  • Root Cause Analysis: Lead root cause analysis efforts following incidents to ensure that core issues are identified and effectively addressed.
  • Reporting and Documentation: Maintain comprehensive records of problems, their status, and outcomes; report on progress and trends in problem management to stakeholders.

Requirements: We are looking for a motivated and experienced Professional with a strong background in software development life cycle, analytical skills, ITIL, and project management.
Additional Benefits: Private healthcare, Sport subscription, Flat structure, International projects, Shower, Free snacks, Bike parking, Free beverages, Free coffee, Free parking, Modern office, No dress code.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights. Work alongside one of the most brilliant teams in the industry.



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