Business Development Manager for Customer Success

1 week ago


Remote, Czech Republic Secfix Full time

About Secfix

Secfix automates security compliance for small and medium-sized businesses (SMBs) in Europe.

We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 quickly and easily. Our platform integrates with a company's technology stack, automatically extracts the necessary data for compliance, and creates a checklist to become and remain compliant.

About Our Team

We are a dynamic, close-knit team on a mission to automate security and compliance for modern companies and become the leading provider of compliance automation solutions in Europe.

We have a strong trajectory fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio, and many more angels.

We are a team of 18 members (and growing) with founders passionate about Y Combinator product principles and building a great remote culture.

About the Role

We are seeking a highly motivated Business Development Manager for Customer Success to join our team and work with our customers from the DACH region.

In this role, you will manage the customer lifecycle from day one through renewal, ensuring that our customers receive the highest level of service and support.

You will improve our customer success processes and set up the infrastructure (tools, processes, way we work) to be highly impactful on the customer journey.

You will work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy.

You will also serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.

Key Responsibilities

  • Drive customer adoption and ensure successful onboarding to increase customer retention and revenue.
  • Build and improve our customer success processes and set up the infrastructure to be highly impactful on the customer journey.
  • Onboard and support Secfix customers through the lifecycle of their certification journey.
  • Become an expert in ISO 27001, GDPR, and other forms of compliance.
  • Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy.
  • Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines.
  • Write and record educational and technical content for our knowledge base.

Requirements:

  • Excellent communication skills.
  • Experience in SaaS and B2B industries.
  • Familiarity with tools like Intercom, Zapier, Notion, and Google Sheets.

Benefits:

  • A competitive salary range of €60,000 - €80,000 per year, depending on experience.
  • Private healthcare and wellness budget.
  • Workstation budget.

Location: Remote (DACH region)

Language: English ($lang_code$)



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