Business Development Manager for Customer Success
1 week ago
About Secfix
Secfix automates security compliance for small and medium-sized businesses (SMBs) in Europe.
We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 quickly and easily. Our platform integrates with a company's technology stack, automatically extracts the necessary data for compliance, and creates a checklist to become and remain compliant.
About Our Team
We are a dynamic, close-knit team on a mission to automate security and compliance for modern companies and become the leading provider of compliance automation solutions in Europe.
We have a strong trajectory fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio, and many more angels.
We are a team of 18 members (and growing) with founders passionate about Y Combinator product principles and building a great remote culture.
About the Role
We are seeking a highly motivated Business Development Manager for Customer Success to join our team and work with our customers from the DACH region.
In this role, you will manage the customer lifecycle from day one through renewal, ensuring that our customers receive the highest level of service and support.
You will improve our customer success processes and set up the infrastructure (tools, processes, way we work) to be highly impactful on the customer journey.
You will work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy.
You will also serve as the point of contact for your customers and drive them to specific business outcomes on their timelines.
Key Responsibilities
- Drive customer adoption and ensure successful onboarding to increase customer retention and revenue.
- Build and improve our customer success processes and set up the infrastructure to be highly impactful on the customer journey.
- Onboard and support Secfix customers through the lifecycle of their certification journey.
- Become an expert in ISO 27001, GDPR, and other forms of compliance.
- Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy.
- Serve as the point of contact for your customers in the DACH region and drive them to specific business outcomes on their timelines.
- Write and record educational and technical content for our knowledge base.
Requirements:
- Excellent communication skills.
- Experience in SaaS and B2B industries.
- Familiarity with tools like Intercom, Zapier, Notion, and Google Sheets.
Benefits:
- A competitive salary range of €60,000 - €80,000 per year, depending on experience.
- Private healthcare and wellness budget.
- Workstation budget.
Location: Remote (DACH region)
Language: English ($lang_code$)
-
Customer Success Manager @ Mend.io
3 days ago
Remote, Kraków, Warsaw, Czech Republic Mend.io Full timeRequirements: Minimum of 4 years experience in a Customer Success role, managing large accounts. Native-level English proficiency. Experience from a SaaS B2B company - is a must have a requirement Proficiency with development environments. Strong technical and problem-solving abilities. Proven history of delivering substantial value to...
-
Customer Success Manager
2 months ago
Remote, Czech Republic Secfix Full timeEnglish (fluent) and German (C2) Great time management and organisational skills Excellent communication skills Ideally 2+ years of experience in customer success management or account management roles at a high-growth B2B SaaS company Comfortable talking through basic technical concepts with a technical audience Proven track record of managing multiple...
-
IT Business Development Manager
1 week ago
Remote, Czech Republic DOIT Software Full timeJob Title: IT Business Development ManagerWe are seeking a highly skilled IT Business Development Manager to oversee our entire staff augmentation business process. As the key figure in our sales team, you will be responsible for managing the full sales cycle, covering lead generation, outreach, sales development, closing sales, and account management.Your...
-
Senior Business Development Manager
4 weeks ago
Remote, Any, Czech Republic int2code GmbH Full timeAt int2code GmbH, we are looking for a skilled Senior Business Development Manager to join our team.About the RoleWe are seeking an experienced Key Account Manager to acquire new customers, develop strategic relationships with business partners, and identify new business opportunities.ResponsibilitiesAcquiring new customers through various channelsDeveloping...
-
Game Development Business Growth Manager
7 days ago
Remote, Warsaw, Wrocław, Gdynia, Gdańsk, Kraków, Czech Republic N-iX Full timeN-iX Game & VR Studio, a leading game development and art production studio in Eastern Europe, is seeking a seasoned Business Growth Manager to join our team.The ideal candidate will have a proven track record of driving business growth through effective sales strategies, pipeline management, and customer engagement. They will be responsible for managing the...
-
Senior Business Development Manager
4 weeks ago
Remote, Czech Republic SYNTECH Full timeWe are SYNTECH, a leading technology company seeking an experienced Senior Business Development Manager to join our team.About the RoleThis is an exciting opportunity for a skilled sales professional to drive business growth and lead our expansion into new markets.Responsibilities:Cultivate relationships with key decision-makers in various industries to...
-
Senior Business Development Manager
4 weeks ago
Remote, Czech Republic Milo Solutions OÜ Full timeAbout Milo Solutions OÜMilo Solutions OÜ is a privately-owned company founded in 2010, specializing in innovative cross-platform desktop, mobile, and web application development. Our team of highly qualified software engineers has been developing cutting-edge applications using the Qt framework since inception.Job OverviewWe are seeking an experienced...
-
Business Development Manager
2 months ago
Remote, Poznań, Czech Republic Fabres Full timeUnlock Your Potential as a Business Development Manager at FabresAre you a sales-driven professional with a passion for growth and innovation? Do you thrive in a dynamic environment where creativity and autonomy are encouraged? We're looking for a Business Development Manager to join our team at Fabres, a company on the verge of expanding into new markets.As...
-
Business Development Specialist with German
2 months ago
Remote, Czech Republic Cyclad Sp z o. o. Full timeJob DescriptionCyclad Sp z o. o. is seeking a Business Development Specialist to join our team. The ideal candidate will have a strong background in business development, with a focus on the German market.The Business Development Specialist will be responsible for identifying and pursuing new business opportunities in the German market. This will involve...
-
Senior Business Solutions Specialist
4 weeks ago
Remote, Kyiv, Czech Republic Altamira Full timeAbout this role:Altamira is a software development outsourcing company, aiming to deliver cost-efficient solutions without compromising quality. As a Senior Business Solutions Specialist, you will be part of our service delivery teams spanning Slovakia, Ukraine, and the Middle East.We are embarking on a project to overhaul the global internal management...
-
Successful Business Analyst
1 month ago
Remote, Czech Republic 7N Sp. z o.o. Full timeAbout the RoleBusiness Requirements ExpertiseAs a highly skilled Business Analyst, you will play a pivotal role in bridging the gap between business requirements and technical solutions. You will ensure that our systems meet rigorous standards and deliver optimal performance.Key ResponsibilitiesEngage with stakeholders to understand and document business...
-
Product Development Manager
1 week ago
Remote, Kraków, Wrocław, Warsaw, Czech Republic N-iX Full timeWe are seeking a highly skilled Product Development Manager to join our team at N-iX.About the Role:The successful candidate will be responsible for guiding the development and delivery of product features across the entire product lifecycle, ensuring that the product meets customer needs and delivers value.Key Responsibilities:Create and maintain the...
-
Remote, Krakow, Czech Republic QURATE RETAIL GROUP GLOBAL BUSINESS SERVICES Full time3+ years of experience in Product, UX, HCI, or Web Design BA in graphic or web design – OR equivalent work experience Know the ins/outs of Figma religiously – OR be comfortable to learn. Ability to prototype with Figma. Ability to know how to build and maintain a Design System Management Understand Bootstrap, basic responsive framework or designing for...
-
German Market Business Development Specialist
4 weeks ago
Remote, Czech Republic Cyclad Sp z o. o. Full timeJob DescriptionWe are seeking a skilled Business Development Specialist to join our team at Cyclad Sp z o. o.About the JobThe ideal candidate will be responsible for identifying, initiating, developing, and nurturing business relationships and opportunities in the German market.This role involves conducting timely outbound calls, engaging in other forms of...
-
Business Development Associate
1 week ago
Remote, Czech Republic Mobility Partners Full timeWe are seeking an experienced Business Development Associate to join our team in Mobility Partners, a global passenger transport settlement structure.As a Business Development Associate, you will be responsible for attracting new clients and supporting existing clients in Germany.Your primary focus will be on coordinating the preparation and delivery of...
-
Senior Product Manager
2 months ago
Remote, Czech Republic Appsmith Full timeAbout the RoleWe are seeking a seasoned Senior Product Manager to lead our Platform Administration team at Appsmith. This role will focus on enhancing our platform's administration and billing capabilities, including Single Sign-On (SSO), Role-Based Access Control (RBAC), Audit Logs, and billing features. These features are integral to Appsmith's adoption...
-
Cloud Business Automation Specialist
4 days ago
Remote, Wrocław, Czech Republic CloudBusiness Sp. Zo. o. Full timeAbout SynderAt CloudBusiness Sp. Zo. o., we are dedicated to streamlining accounting processes for professionals and business owners. Our cutting-edge software, Synder, helps clients record, reconcile, and recognize ecommerce sales and subscriptions with ease.Synder seamlessly connects all sales channels and payment methods into one unified ecosystem using...
-
Senior Business Analyst
2 months ago
Remote, Kyiv, Czech Republic Altamira Full timeAbout the RoleWe are seeking a highly skilled Senior Business Analyst to join our team at Altamira. As a key member of our service delivery team, you will play a critical role in driving business growth and productivity for our clients.Key ResponsibilitiesDefine business needs and goals, and translate them into software requirements;Conduct business and...
-
Customer Service Manager
4 weeks ago
Remote, Poznań, Czech Republic FIS Techlology Services (Poland) Sp. z o.o. Full timeWe are seeking an experienced Customer Service Manager to join our team in Poznan, Poland.About the RoleAs a Customer Service Manager, you will be responsible for leading a team of customer service representatives in providing high-quality service to our clients. You will work closely with our leadership team to develop and implement process improvements,...
-
Senior Customer Retention Specialist
3 weeks ago
Remote, Czech Republic Secfix Full timeWe are seeking a highly motivated Senior Customer Retention Specialist to join our team at Secfix, a leading European compliance automation company. In this role, you will be responsible for managing the customer lifecycle from day 1 through renewal, ensuring that our customers receive the highest level of service and support.About UsSecfix automates...