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Customer Service Representative

2 months ago

Prague, Hlavní město Praha, Czech Republic Expedia Partner Solutions Full time
About the Role

We are seeking a highly skilled and customer-focused Lodging Partner Associate to join our team at Expedia Partner Solutions. As a key member of our global customer support team, you will be responsible for delivering exceptional customer service and resolving complex issues in a timely and professional manner.

Key Responsibilities
  • Provide efficient and effective customer support through various channels, including voice, chat, and email.
  • Analyze customer data to identify and address complex issues promptly and effectively.
  • Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.
  • Communicate professionally and empathetically with customers, adapting your style to meet their diverse needs.
  • Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.
  • Manage multiple tasks with precision and meet deadlines consistently.
  • Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.
Requirements
  • 6-12 months of proven customer service experience in a fast-paced environment.
  • Fluent in both English and German with excellent verbal and written communication skills.
  • Associate's degree or equivalent professional experience preferred.
  • Proficient in customer care management software and Microsoft Office programs.
  • Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.
Why Choose Us
  • Opportunity to grow within a global organization at the forefront of travel technology.
  • Competitive compensation and comprehensive benefits package.
  • Impactful work that directly contributes to enhancing customer experiences worldwide.
  • Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub...).
  • Hybrid work.
  • International, multilingual environment.
  • Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities).
  • Relocation lump sum is offered to successful candidate.
  • Open to Part Time Work.