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Customer Experience Ambassador at Marshmallow

3 weeks ago

Budapest, Budapest, Czech Republic Marshmallow Full time
About Us

We're a team that's passionate about delivering exceptional customer experiences. Our goal is to create a seamless and personalized experience for our customers, making them feel valued and understood.

We started with a simple yet ambitious vision: to provide fairer insurance prices for people who move to the UK. Since then, we've helped tens of thousands of people get a better deal on their car insurance using technology that serves those often overlooked by financial services companies.

Our Culture

We take pride in our culture, which is built on progress, collaboration, and autonomy. We encourage our team members to take ownership of their work, challenge the status quo, and contribute to our shared goals. With clear direction, we achieve more together than we would alone.

Our teams are organized into four tribes - Acquisition, Retention, Claims and Pricing, and Underwriting & Fraud. This structure enables us to collaborate effectively across functions and tackle complex challenges head-on.

At Marshmallow, we believe that everyone has a voice and an opportunity to make an impact. We support each other's growth, celebrate successes, and learn from failures. If you're excited about working in a company that prioritizes feedback and encourages self-improvement, you might be the perfect fit for our Customer Happiness Team.

Perks of Working with Us
  • We offer flexible office arrangements, allowing you to spend at least two days a week with your team in our Budapest office and the rest of the time working remotely.
  • You'll receive personal budgets for learning and development, including books, training courses, and two dedicated days off per year to further your skillset.
  • We prioritize mental wellbeing through access to therapy sessions and mental health resources.
  • A competitive bonus scheme rewards high performers and recognizes outstanding contributions.
  • You'll enjoy perks like SZÉP cards, Medicover Blue packages, all-you-can-move memberships, and monthly BKK passes.

In addition, you'll have access to a monthly team social budget, bi-weekly office lunches, and a fully equipped office with tea, coffee, and snacks.

How You'll Contribute
  • You'll be responsible for interacting with new and existing customers via live chat and email to provide an exceptional customer experience.
  • Proactively identifying patterns in customer frustrations or hopes will enable you to suggest improvements in processes, tools, or product.
  • You'll liaise with other teams to ensure a seamless customer journey and maintain compliance with FCA guidelines.
  • Through comprehensive training and our internal knowledge base, you'll develop expert knowledge of our product, systems, and processes.
Requirements and Qualifications
  • Excellent communication skills are essential for this role.
  • A competitive bonus scheme, SZÉP card, Medicover Blue Package, home office, mental wellbeing support, training budget, flat structure, small teams, international projects, free coffee, bike parking, playroom, shower, free snacks, free beverages, in-house trainings, hack days, modern office, startup atmosphere, and free breakfast are just some of the benefits you'll enjoy as part of our team.