Fintech Payment Operations Specialist

5 days ago


Odessa Hamburg Łódź Wrocław Kharkiv, Czech Republic DNA325 Full time
Job Overview

We are seeking a detail-oriented Fintech Payment Operations Specialist to join our team at DNA325. This role involves overseeing daily payment operations, reviewing and verifying customer-provided documents, and ensuring all client onboarding and account verification processes comply with regulatory requirements.

Key Responsibilities
  • Oversee daily payment operations to ensure efficient processing of clients' transactions.
  • Review and verify customer-provided documents to ensure compliance with internal guidelines and regulatory standards.
  • Execute clients' transactions according to Service Level Agreements (SLA).
  • Resolve payment and verification-related issues and escalate them to relevant teams when necessary.
Requirements
  • 1-2 years of experience in back office (payment operations, banking, KYC, AML, or customer verification/payments roles)
  • Understanding of payment methods, gateways, payments execution and reconciliation processes.
  • Familiarity with PSPs, banking systems, fintech solutions and KYC/AML tools and systems (e.g., Jumio, Sumsub, World-Check)
  • Knowledge of compliance regulations is an advantage
  • Analytical and problem-solving skills
  • Attention to detail and organizational abilities
  • Ability to work under pressure and handle high transaction volumes
  • Ability to explain technical issues in a clear and understandable manner
  • Strong customer service orientation and problem-resolution mindset
  • Strong time management and prioritization abilities in a high-volume environment
  • Team player with the ability to collaborate across departments
  • High level of integrity and professionalism, especially when handling sensitive financial data
  • Ability to work on shift rotation is a must
  • Proficiency in English and Russian is required
Benefits
  • Competitive and attractive compensation
  • Remote work schedule
  • Proper rest time with 24 annual leave days
  • Challenging and unique tasks in the fintech field
  • Funding for gym memberships, fostering a healthy work-life balance


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