Product Technical Writer
7 days ago
We are seeking a skilled Product Technical Writer to join our Documentation team at Make. As a Product Technical Writer, you will be responsible for creating high-quality technical documentation to support our users and partners in leveraging our platform.
Your primary focus will be on researching, writing, reviewing, and publishing technical documentation for our Public Help Center and Developer Hub. This includes creating clear and comprehensive API documentation to support users in integrating apps with our platform.
Responsibilities- Research and write technical documentation for the Make Public Help Center and Developer Hub.
- Create clear and comprehensive API documentation to support users in integrating apps with our platform.
- Collaborate with cross-functional teams to identify and address customer documentation needs effectively.
- Investigate platform features and apps, then create user-friendly explanations.
- Ensure high-quality technical content through meticulous attention to detail and visual creativity.
- Anticipate user needs to craft optimal learning experiences.
- Communicate effectively with team members and stakeholders to ensure alignment throughout the content development process.
- Craft microcopy and text for the product interface.
- Regularly assess and improve content based on customer feedback.
- 3+ years of experience in technical documentation, instructional design, or a related field.
- Excellent written and verbal English skills, with fluency and a strong command of grammar and vocabulary.
- Proficiency in writing API documentation, with a solid understanding of industry standards and best practices.
- Ability to research complex topics and explain them to a non-technical audience.
- Flexibility to adapt writing tone and voice based on content needs.
- Exceptional attention to detail and visual creativity.
- Skill in giving and receiving constructive feedback during reviews.
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