Senior Customer Service Representative
2 weeks ago
We are seeking a highly motivated and skilled Senior Customer Service Representative to join our team in Prague. As a native Czech speaker, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely manner, and ensuring high levels of customer satisfaction.
Your key responsibilities will include:
- Providing excellent customer service to Czech/Slovak clients via phone, email, and chat
- Building positive relationships with customers through active listening and empathy
- Resolving complex customer complaints in a professional and efficient manner
- Monitoring market situations and staying up-to-date with financial market developments
You will work closely with our internal departments and external branches to ensure seamless communication and collaboration.
About the BenefitsWe offer a competitive salary, estimated to be around 40,000 - 60,000 CZK per month, depending on experience.
- Full-time employment agreement with a young and dynamic team
- Great learning opportunity in cooperation with multinational units of the company
- All the required tools and training to be successful
- Work in an internationally known company with a well-recognized brand
- Modern office with a startup atmosphere
- No dress code policy
In addition to a competitive salary and benefits package, we offer a range of perks, including:
- Sport subscription
- Training budget
- Private healthcare
- Flat structure with small teams
- International projects
- Free coffee and beverages
- Canteen
- Bike parking
- Playroom
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