Senior Customer Service Representative

2 weeks ago


Warszawa, Mazovia, Czech Republic XTB Full time
About the Role

We are seeking a highly motivated and skilled Senior Customer Service Representative to join our team in Prague. As a native Czech speaker, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely manner, and ensuring high levels of customer satisfaction.

Your key responsibilities will include:

  • Providing excellent customer service to Czech/Slovak clients via phone, email, and chat
  • Building positive relationships with customers through active listening and empathy
  • Resolving complex customer complaints in a professional and efficient manner
  • Monitoring market situations and staying up-to-date with financial market developments

You will work closely with our internal departments and external branches to ensure seamless communication and collaboration.

About the Benefits

We offer a competitive salary, estimated to be around 40,000 - 60,000 CZK per month, depending on experience.

  • Full-time employment agreement with a young and dynamic team
  • Great learning opportunity in cooperation with multinational units of the company
  • All the required tools and training to be successful
  • Work in an internationally known company with a well-recognized brand
  • Modern office with a startup atmosphere
  • No dress code policy

In addition to a competitive salary and benefits package, we offer a range of perks, including:

  • Sport subscription
  • Training budget
  • Private healthcare
  • Flat structure with small teams
  • International projects
  • Free coffee and beverages
  • Canteen
  • Bike parking
  • Playroom


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