Space Sector Support Specialist
1 week ago
Serco is a leading provider of space services, boasting thousands of skilled resources that have supported over 50 space missions on behalf of more than 10 space or government agencies worldwide, including ESA and NASA.
SalaryWe offer a competitive salary for this role, estimated to be around €45,000 - €55,000 per annum, depending on location and experience.
Job DescriptionAs a Space Sector Support Specialist, you will play a crucial role in ensuring the efficient operation of our USR Services, managing DUA operations anomalies, and providing Help Desk assistance to users. Your responsibilities will include:
- Operating USR Services efficiently and in line with defined SLA (Service Level Agreement)
- Notifying users on and managing DUA operations anomalies
- Providing users with Help Desk assistance
- Contribution to Operations Reports KPIs (Key Performance Indicators)
- Preparing Incident Reports
- Reporting on any service unavailability and subsequent resumption via our monitoring dashboard
- Providing users with open-access information on how to use the DUA Dashboard Services
- Ensuring the availability of the DUA Dashboard landing page for public information without access control, containing up-to-date basic DestinE diagnostics and performance metrics
- Participating in yearly User Open Reviews organised by ESA
- Regularly collecting user feedback and seeking continuous service improvement
- Documenting and publishing an annual report analysing the attractiveness of DUA Dashboard Services for users and external stakeholders
To be successful in this role, you should have:
- Knowledge of ticketing system tracking tools, such as JIRA
- Experience with Grafana tool
- First Line / Second Line support experience
- A pro-active approach to problem identification and resolution
- Comfortable working in a diverse and multinational team environment
- Proficient in the English language, both written and spoken
- Knowledge of another EU member state language is an asset
- Candidates must be eligible to work in the EU
We offer a range of benefits to our employees, including:
- Competitive salary
- Corporate Benefits Package
- Support provided on relocation – Information available upon request
- Company Events
Serco is a leading provider of space services, offering capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years' history in the space sector, we are well-placed to contribute to National strategies across Europe and the globe.
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