Cloud Transformation Operations Specialist

2 days ago


Kraków, Lesser Poland, Czech Republic Cisco System Full time
About the Role

We are seeking an experienced Cloud Transformation Operations Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth operation and reliability of our Webex Contact Center and Webex Calling services.

Key Responsibilities
  • Analyze and configure products to ensure optimal performance
  • Provide remote support for issue resolution and create lab setups to solve and validate changes
  • Follow through on incident tickets, engage with support teams for complex issues, and adhere to communication procedures for updates
  • Coordinate with customers, respond to network alarms, and prioritize support for critical functionalities
  • Collaborate with multi-functional teams to solve major customer problems, drive continuous learning, and develop automation scripts to improve efficiency
Requirements
  • Bachelor's degree in Computer Science or related field
  • Strong problem analysis, fix methodologies, and crisis management skills
  • Demonstrable experience in customer incident and critical issue management
  • Ability to communicate effectively with senior leaders, customers, and developers
  • Knowledgeable in Windows and Linux, network programming concepts, and protocols
  • Proficient in project management and familiar with modern toolsets (e.g., Jira, PagerDuty)
About the Benefits

We offer a competitive salary of $85,000 - $110,000 per year, private healthcare, lunch card, international projects, sport subscription, free coffee, canteen, bike parking, playroom, and shower. Additionally, we have a no-dress-code policy and kindergarten facilities available.

About Cisco Systems

Cisco Systems is a leader in the technology industry, helping our customers implement change in their digital businesses. We are passionate about delivering first-class operations in a cloud-based dedicated instance solution, fostering a culture that embraces spirit and diversity.



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