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Operations Leadership Position

2 weeks ago

Remote, Czech Republic beBee Careers Full time
Job Title:

Technical Operations Manager

About the Role:

We are seeking an experienced Technical Operations Manager to lead our team in ensuring the performance, reliability, and operational insight of our production systems. As a key member of our team, you will be responsible for managing complex production environments, triaging incidents, supporting dealer upgrades, driving automation for configurations, and generating critical reporting for business and technical teams.

This is an exciting opportunity to join our team and contribute to our mission of delivering exceptional customer experiences through innovative technology solutions.

Key Responsibilities:
  • Application Support & Troubleshooting:
    • Act as 2nd-line escalation for complex issues raised via internal teams.
    • Investigate system behavior using logs (GrayLog), SQL, API tools, and browser/network debugging.
    • Participate in incident response efforts: provide initial triage, escalate to Product/Engineering/Infra, and lead postmortem inputs.