Courier Onboarding Operations Lead, Strategic Growth Driver

1 week ago


Prague, Hlavní město Praha, Czech Republic Wolt Full time

At Wolt, we're committed to revolutionizing the food delivery experience in Czechia and Slovakia.

As a key member of our Operations Team, you'll play a crucial role in ensuring that our courier partners are onboarded efficiently and effectively. With a strong focus on strategic growth, you'll develop and implement plans that drive operational efficiency, retention, and compliance across the region.

This is an exceptional opportunity to join a high-growth environment where innovation meets scalability. As a Courier Onboarding Operations Lead, you'll be responsible for leading a team, mentoring, and guiding onboarding associates to ensure they're equipped with the skills and knowledge to succeed.

You'll work closely with regional and country managers to tailor onboarding strategies that meet local needs while maintaining consistency across the region. A deep understanding of local regulations and risk management principles will be essential in integrating these into the onboarding strategy.

A critical aspect of this role is using data to drive decisions, continuously improving the onboarding experience, and ensuring Wolt remains a preferred partner for couriers in these markets.

Key Responsibilities:

  • Develop and implement strategic onboarding plans that align with growth objectives in Czechia and Slovakia
  • Lead and mentor onboarding teams, ensuring alignment with the overall strategy and equipping them to execute tasks effectively
  • Standardize onboarding processes across countries while allowing for local adaptations as necessary
  • Regularly assess performance, identifying areas for improvement and implementing necessary changes

We offer a competitive salary of $80,000 per year, based on the location in Prague and the requirements of the role. If you're passionate about working in a dynamic environment, taking ownership, and being part of an ambitious team, apply today to join our journey.



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