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Technical Customer Support Expert

3 weeks ago

Warszawa, Mazovia, Czech Republic beBeeSupport Full time

Appliance Support Specialist

About the Role

We are seeking a highly skilled and experienced Appliance Support Specialist to join our team. As a key member of our customer support unit, you will be responsible for providing top-notch technical assistance to customers across various regions.

Responsibilities
  • Provide expert technical support to customers via phone, email, or online chat platforms
  • Diagnose and resolve complex technical issues related to home appliances and IT equipment
  • Offer product information and guidance on usage and functionality
  • Enter customer requests into our system for efficient issue tracking
Requirements
  • Strong command of German language (native speaker or near-native proficiency)
  • Good command of English language
  • Bachelor's degree in Computer Science, Electronics, or related field
  • Minimum 2 years of experience in technical support or related role
  • Familiarity with household appliances and IT equipment
  • Excellent communication and problem-solving skills
What We Offer
  • Civil contract with competitive hourly rate
  • Relocation package for international candidates (flights, accommodation, bonus)
  • Opportunity to work from home after initial probation period
  • Access to language learning platform and internal training programs
  • Chance to grow within the company and develop your career