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Customer Support Specialist
1 month ago
As a key member of our Funtico team, you will play a vital role in delivering exceptional customer service to our gaming community. Your primary responsibility will be to address player inquiries, troubleshoot technical issues, and provide clear guidance on gameplay, account management, and blockchain-based transactions.
Key Responsibilities:- Provide prompt and professional customer support via email, live chat, and social media channels.
- Troubleshoot and resolve technical issues related to gameplay, user accounts, blockchain transactions, and NFTs.
- Educate and assist players with onboarding, ensuring a smooth experience with our web3 gaming platform.
- Track and document customer feedback, working closely with development and product teams to suggest improvements.
- Collaborate with other support team members to ensure comprehensive coverage of all customer inquiries.
- Maintain up-to-date knowledge of the gaming platform, new updates, and blockchain technologies.
- Ensure a positive customer experience by providing clear, accurate, and timely information.
- Previous experience in customer support, ideally in gaming or tech.
- Strong understanding of web3 technologies, blockchain, and crypto (previous experience in the web3 space is a plus).
- Excellent communication skills, both written and verbal, in English (additional languages are a plus).
- Ability to quickly learn and adapt to new software, platforms, and game features.
- Problem-solving mindset and attention to detail.
- A passion for gaming and interest in blockchain and NFTs.
- Ability to work independently and as part of a team.
- A proactive attitude and the ability to work under pressure in a fast-paced environment.
- Competitive Compensation: Fair and attractive salary reflecting your skills.
- Paid Vacation Time: Ample time off to relax and recharge.
- Professional Growth: Continuous learning and development opportunities.
- Friendly Environment: Dynamic, supportive, and collaborative workplace.
- Multisport Card: Access to numerous sports facilities.
- Private Healthcare: Comprehensive health coverage for your well-being.
