Uptime Coordinator

Customer Success Champion Opportunity

At Cross Border Talents, we're seeking a skilled Uptime Coordinator to join our team in Ghent, Belgium. As a key player in our customer success team, you'll be responsible for delivering exceptional customer experiences and driving our team's success.

Key Responsibilities:

• Deliver Excellence: Ensure every interaction meets our high standards, providing clear and effective solutions both verbally and digitally.
• Multicultural Teamwork: Collaborate with colleagues from around the world in a vibrant, supportive environment where your team feels like family.
• Communication Maestro: Manage the communication flow between all parties involved, providing clear and effective solutions both verbally and digitally.
• Dynamic Environment: Work in a fast-paced setting where your creativity and 'can-do' attitude make a real impact.

Requirements:

• Language Skills: Fluent/native in 2 of the following languages - Polish, Lithuanian, Czech or German - and English (B2/C1) with excellent interpersonal and communication skills.
• Experience: Previous customer service experience, basic skills in MS Office, and technical awareness of commercial vehicles.
• Skills: Strong problem-solving mindset, attention to detail, multitasking abilities, and a positive approach to stress and change.
• Team Player: Ability to work well in a team, manage stress positively, and adapt to a shifting environment.

What We Offer:

• Flexible Work Schedule: Fixed 7.5-hour days with a 30-minute lunch break, totaling 37.5 hours per week. Hybrid work arrangement available.
• Compensation: Negotiable salary, shift allowance, and meal vouchers. Enjoy gift vouchers for special occasions, holiday and year-end money.
• Leave: 10 public holidays and 20 days of legal leave.
• Training: Comprehensive 4-week training.
• Career Growth: Opportunities for temporary contracts (1, 3, or 6 months) with potential for further development.

Location:

• Office Location: Ghent, Belgium
• Hybrid Working: Blend of office and remote work

Recruitment Steps:

• Initial Screening
• Ops Round Interview
• HR Interview

Ready to Make an Impact?

If you're ready to become a key player in our customer success team and thrive in a vibrant, multicultural environment, we want to hear from you.

Apply now and embark on your exciting journey with Cross Border Talents in Ghent.