Global Quote to Cash Operations Manager
3 weeks ago
Formlabs is a fast-growing company that requires experienced professionals to support its finance and global quote to cash team. The Global Manager of Quote to Cash will play a crucial role in delivering accurate and timely financial information while managing the scaling business.
Job DescriptionThe ideal candidate for this position should have experience in AR and possess strong analytical skills, as well as a customer-focused mindset. Additionally, they should be able to manage a global quote-to-cash team of 15+ and provide cross-training, coaching, and career development for team members.
Responsibilities- Customer inbound call & chat support
- Credit memo and return processing
- Channel partner case management
- Accounts Receivable close process & VAT filings
The successful candidate will also have the opportunity to automate and simplify internal processes to achieve target KPIs, including overall time to process (quote to approval), quality of data entry (i.e., error rate), and cost per transaction.
Requirements- 10+ years of experience in increasingly broad/complex roles and increasing responsibility in customer service-focused roles
- Analytical skills and results-driven, customer-focused mindset
- Experience with the quote to cash proces and people management
The estimated salary for this position is $120,000 - $180,000 per year, depending on experience.
Benefits- Private health insurance with Medicover
- Shares in the company
- All You Can Move pass
- A monthly or quarterly public transportation pass
- An inclusive, dog-friendly office with diverse and inspiring colleagues
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