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Technical Support Specialist
2 weeks ago
We are seeking a skilled System Troubleshooter to join our team.
About the Role
The successful candidate will be responsible for identifying and resolving technical issues with our IT systems and applications, ensuring seamless operations in the finance industry.
Tech Stack & Tools
- Operating Systems: Windows, Linux
- Scripting & Automation: Bash, PowerShell, Python
- Monitoring & Logging: Prometheus, Grafana, Splunk, ELK Stack
- Incident Management & Ticketing: JIRA, ServiceNow, Zendesk
- Networking & Security: VPN, Firewalls, IAM
Key Responsibilities
- Provide technical support and troubleshooting for applications and infrastructure
- Diagnose and resolve system, network, and software issues
- Collaborate with development and DevOps teams to ensure system stability
- Monitor system performance and proactively identify potential issues
- Maintain technical documentation and provide user support when needed
Requirements
- Strong knowledge of operating systems (Windows, Linux) and cloud platforms
- Experience with ticketing systems and ITIL best practices
- Basic scripting skills for automation and troubleshooting
- Good command of English
What We Offer
- A dynamic and collaborative work environment
- Access to diverse and innovative projects for global clients
- Competitive compensation aligned with your expertise
- Continuous learning and career growth opportunities
We offer a range of benefits, including:
- Sport subscription
