Technical Problem Solver

1 week ago


Kraków, Lesser Poland, Czech Republic beBee Careers Full time
Tier 2 Technical Support Engineer

We are looking for a highly motivated and independent professional to join our team as a Tier 2 Technical Support Engineer. In this role, you will be responsible for providing technical support to our customers, investigating and resolving technical product issues, and serving as the primary point of contact for platform-related concerns.

Key Responsibilities:
  • Act as an initial and escalated point of contact for platform related concerns from clients and end-users.
  • Handle technical support cases via ticket and email submission.
  • On occasion, lead virtual meetings with clients to complete technical configuration tasks or investigations.

Additionally, you will investigate and solve technical bugs and questions, escalating findings where necessary, track and manage the progress of technical tickets to drive toward completion within SLA while communicating relevant priority and urgency.

Requirements:
  • Strong analytical and problem-solving skills.
  • Experience with SQL, Shell, Python, REST API, Linux, and MongoDB.
  • Ability to manage a high volume of clients at any given time.

You must be a quick learner, have a strong comfort level in embarking on unfamiliar tasks, and be available to work in afternoons and evenings (up to 10-11pm). Full Professional English is required.

Benefits:
  • Sport subscription.
  • Private healthcare.
  • Small teams.
  • International projects.
  • Stock options.
  • Free coffee.
  • Free snacks.
  • Free beverages.
  • Startup atmosphere.
  • No dress code.
  • Bike parking.


  • Kraków, Lesser Poland, Czech Republic beBee Careers Full time

    Are you a detail-oriented problem solver with excellent communication skills?About the RoleWe are looking for a highly skilled Technical Support Specialist to join our team.You will be responsible for providing top-notch technical support to our clients, including troubleshooting complex issues and escalating them when necessary.Your expertise in Microsoft...


  • Kraków, Lesser Poland, Czech Republic Keepit Full time

    Required Qualifications:Experience: 10+ years of professional C++ development experience, with deep expertise in modern C++ (C++11/14/17/20).Software Architecture: Proven track record in designing scalable and modular software architectures.Multithreading & Performance Optimization: Strong knowledge of concurrent programming, memory management, and...


  • Kraków, Lesser Poland, Czech Republic beBee Careers Full time

    About the Job\We are seeking a skilled Technical Support Specialist to join our team. This is an exciting opportunity for someone who enjoys problem-solving and working with technology.\Job Description\Provide technical support to customers via phone, email, or chat Troubleshoot issues and resolve problems in a timely manner Collaborate with development...


  • Kraków, Lesser Poland, Czech Republic beBee Careers Full time

    We are seeking a highly skilled Senior Technical and Business Analyst to drive innovation and solution development in Grid Automation.In this role, you will collaborate with dynamic global technology teams to develop software used in crucial infrastructure and real-time systems.The ideal candidate will have strong analytical skills, proficiency in SQL, REST...

  • Technical Lead

    1 week ago


    Kraków, Lesser Poland, Czech Republic OneRail Poland Sp. z o.o. Full time

    8+ years in software engineering (ideally .NET C# & Flutter), with at least 2 years in a technical leadership role. Experience in other tech stacks like Node.js+React as a plus.Demonstrated expertise in designing and developing scalable APIs, with knowledge of RESTful principles and best practices.Knowledge of microservices architecture and related design...


  • Kraków, Lesser Poland, Czech Republic beBee Careers Full time

    Job Description:The Technical Support Specialist is responsible for providing technical service-related operations to clients and the internal team.Key Responsibilities:Fielding inbound calls and emails, as well as making outbound calls and emails to provide support.Leading client expectations, dependencies, and deliverables throughout the onboarding...


  • Kraków, Lesser Poland, Czech Republic Mindbox S.A. Full time

    Bachelor's degree in Business, Information Technology, Computer Science, or a related field.Proven experience as a Business Analyst, Technical Business Analyst, or similar role in a technical environment.Strong understanding of business processes, systems integration, and technology solutions.Experience with Agile/Scrum methodologies and ability to translate...


  • Kraków, Lesser Poland, Czech Republic beBee Careers Full time

    Job DescriptionWe are seeking a highly skilled Senior Technical and Business Analyst to join our team. As a key member of our global technology teams, you will be responsible for driving innovation and solution development in Grid Automation.In this role, you will collaborate with dynamic teams to develop software used in crucial infrastructure and real-time...


  • Kraków, Lesser Poland, Czech Republic Hitachi Energy Full time

    5+ years of experience as Business or Functional Analyst (or similar role)3+ years of technical analysis, development, automated testing or similarProficiency in English, both verbal and written is requiredExperience in SQL, REST (for testing purposes), Git, ConfluencePassion for creating accurate task descriptions for the development team including the...

  • Technical Leader @

    5 days ago


    Kraków, Lesser Poland, Czech Republic HSBC Technology Poland Full time

    What you need to have to succeed in this roleExperience in managing IT solutions development and maintenance in a complex organisational and IT environmentLeadership abilities to help solve problemsStrong technical skills specifically in cloud based technology (AWS serverless or, other public cloud is essential) and JavaExperience with microservices...