Cloud Platform Reliability Engineer Leader

3 days ago


Remote Kraków, Czech Republic Kontakt Full time
Role Overview

We are seeking a highly skilled Cloud Platform Reliability Engineer Leader to join our team at Kontakt.io.

About Us

Kontakt.io is revolutionizing the way care operations run by building a platform that streamlines workflows, reduces waste, and improves revenue. Our innovative solution utilizes AI, RTLS, and EHR data to automate workflows, adapt in real-time, and orchestrate all of care delivery operations.

With measurable 10X ROI and over 20+ use cases, Kontakt.io is the go-to platform for better and faster care delivery operations.

Job Description

As a Cloud Platform Reliability Engineer Leader, you will be responsible for owning the reliability, performance, and automation of our cloud-based, real-time platform. This role will focus on keeping our platform running smoothly 24/7, minimizing downtime, improving observability, incident response, and self-healing automation.

You will lead and scale the SRE team to ensure our infrastructure stays ahead of demand, operates efficiently, and meets the needs of our growing healthcare customers.

  • Ensure 99.99% uptime across our cloud platform, meeting strict SLAs for healthcare customers.
  • Design and implement self-healing, fault-tolerant systems to prevent failures before they happen.
  • Define SLIs, SLOs, and SLAs, ensuring proactive performance monitoring and incident resolution.
  • Architect and manage scalable cloud infrastructure (AWS) for massive real-time data processing.
  • Optimize containerized environments (Kubernetes, Docker) to support multi-region deployments.
  • Lead the adoption of infrastructure as code (Terraform) to fully automate infrastructure management.
  • Build and refine a world-class monitoring, alerting, and logging system using Prometheus, Grafana, OpenTelemetry, and Datadog.
  • Lead incident response and on-call operations, reducing mean time to detection (MTTD) and mean time to resolution (MTTR).
  • Conduct blameless postmortems and continuously improve system resilience.
  • Reduce manual intervention through automated deployment, scaling, and failover mechanisms.
  • Partner with Security & Compliance teams to ensure infrastructure meets HIPAA and SOC 2 standards.
  • Lead disaster recovery and business continuity planning to ensure critical healthcare services are always available.
  • Drive technical strategy and roadmap for scalability, monitoring, and reliability engineering.
  • Collaborate with Product, Engineering, and Infrastructure teams to align SRE initiatives with business priorities.
Requirements

We are looking for a strong candidate who possesses the following skills and qualifications:

  • Python programming language expertise.
  • AWS cloud computing experience.
  • Kubernetes and containerization knowledge.
  • SaaS and IoT experience.
  • Terraform and infrastructure as code expertise.
  • Prometheus and monitoring tools proficiency.
  • CI/CD and DevOps practices understanding.
  • Jira, Confluence, GIT, Agile, and Scrum tool familiarity.
Benefits

We offer a range of benefits to support your career growth and well-being:

  • Sport subscription.


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