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Lodging Partner Associate

1 month ago

Prague, Hlavní město Praha, Czech Republic Expedia Partner Solutions Full time

At Expedia Partner Solutions, we're shaping the future of travel. As a Lodging Partner Associate, you'll play a vital role in delivering exceptional customer service for our B2B travel-related services. Your fluency in Croatian and English will enable you to resolve customer inquiries efficiently, ensuring seamless experiences and making a direct impact on our global reputation.

Key Responsibilities:

  • Resolve customer inquiries through various channels, minimizing customer effort.
  • Analyze data to address complex issues promptly and effectively.
  • Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.
  • Communicate professionally and empathetically, adapting your style to meet diverse customer needs.
  • Collaborate with internal teams to escalate and resolve issues impacting customer satisfaction.
  • Manage multiple tasks with precision and meet deadlines consistently.
  • Identify opportunities for process improvements to enhance customer satisfaction and operational efficiency.

Requirements:

  • 6-12 months of proven customer service experience, preferably in a fast-paced environment.
  • Fluent in both English and Croatian with excellent verbal and written communication skills.
  • Associate's degree or equivalent professional experience preferred.
  • Proficient in customer care management software and Microsoft Office programs.
  • Strong problem-solving skills and ability to handle challenging situations with diplomacy and tact.

Why Choose Expedia Partner Solutions:

  • Opportunity to grow within a global organization at the forefront of travel technology.
  • Competitive compensation and comprehensive benefits package.
  • Impactful work that directly contributes to enhancing customer experiences worldwide.
  • Competitive benefits package (5 weeks of vacation, private health care, paid public transport, meal voucher, multi-sport card, Travel & Wellness reimbursement, Wellbeing Hub...).
  • Hybrid work.
  • International, multilingual environment.
  • Engagement activities to socialize and help the local community (team buildings, department meetings, charitable volunteering opportunities).

We're committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.

Accommodation requests:

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

We're proud to be named as a Best Place to Work on Glassdoor in 2024 and recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.

Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia GroupTM Media Solutions, Expedia Local Expert, CarRentals.comTM, and Expedia CruisesTM. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you're confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.