Lead Technical Operations Transformation
2 weeks ago
We are seeking a strategic leader to drive the transformation of our Technical Operations team.
Job Description:The successful candidate will lead this evolution, balancing tactical ownership of live systems with a broader strategic focus on monitoring, automation, and scalable operations.
This includes managing complex production environments, triaging incidents, supporting dealer upgrades, driving automation for configurations, and generating critical reporting for business and technical teams.
Key Responsibilities:- Application Support & Troubleshooting
- Monitoring, Insights & Automation
- Configuration & Operational Management
- Partner & Release Support
- Team Evolution & Improvement
L2, Jira, Confluence, SQL, REST API, Postman, MS Excel, PowerBI, Tableau, Testing, UAT, Zoom
About This Role:You will be working closely with cross-functional teams, including Delivery and Product, to formalize and scale configuration automation. The ideal candidate will have a strong problem-solving mindset and ability to zoom in/out from data to systems.
A key aspect of this role is identifying recurring issues and submitting structured feedback to the relevant teams for backlog grooming.
What We Offer:This role offers the opportunity to work on a leading POS and E-Commerce platform designed for telecom retailers, powering thousands of stores with tools for inventory, payments, activations, commissions, customer engagement, and third-party integrations.
The system is highly configurable, multi-tenant, and serves a fast-paced and regulated industry.
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