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Microsoft Dynamics Business Analyst Specialist

3 weeks ago

Kraków, Lesser Poland, Czech Republic beBee Careers Full time

Solution Implementation and Consultation

We are seeking a highly skilled Microsoft Dynamics Business Analyst to join our team. As a key member of our implementation team, you will be responsible for delivering high-quality solutions to our clients.

Key Responsibilities:

• Participate in all aspects of solution implementation, from analyzing customer business requirements to configuring and testing the Microsoft Dynamics application.

• Collaborate with stakeholders across the organization to ensure comprehensive requirements aligned with business objectives.

• Provide in-depth knowledge of Microsoft Dynamics application and evaluate customer business processes against standard functionality.

• Utilize Microsoft Technology and ALM stack (VSTS, PowerApps etc) to deliver optimal solutions.

Requirements:

• Senior level consulting experience in Microsoft Dynamics application with focus on business modeling and solutions implementation.

• At least 8+ years of Microsoft Dynamics D365 Customer Service implementation experience and participation in minimum of 3 complete life cycle implementations.

• Knowledge of case lifecycle & management, SLA, security roles, and Unified routing.

• Good understanding of existing Microsoft ALM stack and experience using it.

• Ability to use VSTS/TFS as a consulting task tracking tool.

• Complete understanding and following Process-driven implementation approach.

Further Requirements:

• Familiarity with core application functionality, technology stack, implementation methodology, and deep industry knowledge and best practices.

• Working knowledge of process development and industry specific best practices.

• High degree of insight and analytical skill.

• Ability to work independently, prioritize, and solve problems proactively.

• Excellent facilitation, discovery, analysis, and prototyping skills.

• Team-oriented and willing to align work with team's priorities and goals.

• Creates high-quality deliverables.

• Excellent communication, presentation, training, client relationship, and analytical skills.

• Places emphasis on project value and client satisfaction.

• Successful completion of applicable product certification exams.