Automation Community Ambassador

We are looking for a skilled Automation Community Ambassador to join our team at Make.

Make is the leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. Our teams are spread across the USA, UK, Germany, France, Canada, India, and Chile, among other locations.

Achieve Sustainable Impact with Us: As a member of our community team, you will play a pivotal role in growing and nurturing the Make Community of over 23,000 users. Your primary mission will be to oversee our thriving product community and cultivate a vibrant online environment that promotes engagement, mutual support, and collective knowledge-sharing.

The Automation Community Ambassador will focus on managing our product community and is not related to social media management. This role involves actively engaging with community members by responding to questions, comments, and direct messages, primarily focusing on helping them learn and navigate the Make product.

You will oversee user-generated content and community discussions to ensure a clean, respectful, and engaging environment. Additionally, you will handle conflicts, complaints, and crises within the community, ensuring prompt and effective resolution to enforce community guidelines and policies.

The Automation Community Ambassador will produce high-quality content in English that helps users better understand the Make product. This includes guides, product updates, and inspiring user stories, all designed to inform and support the community in effectively using Make.

• Bachelor's degree in Communications, Marketing, Public Relations, or a related field.
• At least 2 years of experience in community management or communication-related roles.
• Excellent written and verbal communication in English, with the ability to convey information clearly and maintain a professional yet friendly tone.
• Strong ability to understand and address the needs and concerns of our community members.

The estimated annual salary for this position is $85,000-$110,000, depending on location and experience. We offer a comprehensive benefits package, including RSUs grant, annual bonus, multinational team with diverse backgrounds, learning & development opportunities, company-paid health insurance, flexible working hours, and remote work options.

Why Join Make? We believe in empowering our customers to succeed and aim for sustainable impact. Our culture values creativity, innovation, and teamwork. If you're passionate about automation, community building, and customer success, we invite you to explore this opportunity further.