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Logistics Operations Manager

1 week ago

Wrocław, Województwo dolnośląskie, Czech Republic C.H. Robinson Full time

As a key player in our Managed Solutions Division, the successful candidate will be responsible for executing the Service Delivery strategy for an assigned customer or customer portfolio.

Key Responsibilities:
  • Drive consistent execution that meets Service Delivery requirements and expectations
  • Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps
  • Work with teams on actions to address identified gaps
  • Learning and utilization of continuous improvement methodology in management of KPIs for the service delivery team
  • Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
  • Maintain key customer contact for Service Delivery (Operational) needs
Requirements:
  • Logistics background and experience
  • Degree in a relevant field
Additional Benefits:
  • Sport subscription
  • Private healthcare
  • Language courses
  • Career growth opportunities
  • International projects
  • Gym access
  • Free coffee
  • Bike parking
  • Playroom facilities
  • Showers
  • No dress code
  • Modern office space
  • In-house training programs

C.H. Robinson is seeking a skilled professional to join our team as a Supervisor Service Delivery. The ideal candidate will possess strong logistics expertise, excellent communication skills, and a passion for delivering exceptional customer service.