Microsoft Technical Support Specialist Czech

4 weeks ago


Teplice nad Metují, Královéhradecký kraj, Czech Republic CBTALENTS Full time

**Technical Support Specialist Role Overview:**

We are seeking an experienced Technical Support Specialist to join our team as a Czech language expert for Microsoft Office 365 solutions. The successful candidate will provide exceptional technical support to our enterprise clients, resolving complex issues related to Office 365, networking, Active Directory, and more.

**Key Responsibilities:

  • Provide technical support to enterprise clients using Czech and English languages.
  • Investigate and resolve complex technical issues related to Office 365 and other Microsoft products.
  • Collaborate with internal teams and escalate issues when necessary.
  • Ensure all support requests meet Service Level Agreements (SLAs).

**Requirements:

  • Strong technical knowledge of Office 365, networking, DNS, and Active Directory.
  • Excellent communication and problem-solving skills.
  • Previous experience in technical support or IT is preferred.
  • Native-level Czech and fluency in English.

**What We Offer:

  • Full-time position with holiday and Christmas bonuses.
  • Relocation package including accommodation in fully equipped company-rented apartments.
  • Comprehensive training and certification on Microsoft products.
  • Career growth opportunities in a leading global tech company.

Please upload your CV in English for consideration.


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