Help Desk Coordinator

3 weeks ago


Prague, Hlavní město Praha, Czech Republic EURO-CENTER HOLDING SE Full time
About the Role

We are currently seeking a highly motivated Assistance Coordinator to join our team of specialists at EURO-CENTER HOLDING SE. As a key member of our team, you will be responsible for providing exceptional customer support to our clients worldwide.

Key Responsibilities

The successful candidate will be responsible for:

  • Handling inbound and outbound communications related to assistance, including interactions with clients, medical and technical providers, agents, and other Euro-Center Offices.
  • Registering all communications and taking necessary actions in our company-provided systems.
  • Coordinating logistic arrangements locally and internationally.
  • Working closely with our Medical Team to ensure seamless case management.
  • Having in-depth knowledge of our products and services to provide accurate information to clients.
  • Identifying preferred providers in different countries to ensure efficient case resolution.
  • Following strict guidelines and Service Level Agreements (SLAs) to ensure exceptional customer experience.
Requirements

The ideal candidate will possess:

  • Native or advanced-level Czech language skills.
  • Excellent English language skills, as it is our intercompany language.
  • Experience in customer service is an advantage.
  • Empathy towards customers.
  • Good organizational skills, multi-tasking abilities, and effective time management.
  • Flexibility and ability to work in stressful situations.
  • Ability to analyze situations and find solutions.
  • Time flexibility, including the possibility of working from home.
What We Offer

We offer a stable international work environment with opportunities for growth and development. Our team is committed to providing exceptional customer support, and we strive to create a positive and inclusive workplace culture.

Benefits
  • Modern offices in a vibrant location.
  • Motivating salary and benefits package.
  • Opportunities for career growth and professional development.
  • Flexible working hours and remote work options.
  • A range of benefits, including meal allowance, quarterly bonuses, and more.

  • Help Desk Specialist

    3 weeks ago


    Prague, Hlavní město Praha, Czech Republic Probační a mediační služba Full time

    About the role:As a Help Desk Specialist at {company}, you will be responsible for providing technical support to our customers. You will troubleshoot and resolve issues related to computer hardware, software, and peripherals.Key responsibilities:Respond to customer inquiries via phone, email, and chatDiagnose and resolve technical issuesProvide training and...


  • Prague, Hlavní město Praha, Czech Republic Protecton, s.r.o. Full time

    At our company, we are looking for a skilled Customer Service Representative to join our team. As a key member of our help desk, you will be responsible for resolving customer inquiries and issues in a timely and professional manner. If you have a passion for delivering exceptional customer service, we encourage you to apply for this exciting...

  • Office Coordinator

    2 weeks ago


    Prague, Hlavní město Praha, Czech Republic McDonald`s ČR spol. s r.o. Full time

    Job SummaryThe Office Receptionist will be responsible for ensuring the smooth operation of the office. This includes handling phone calls, emails, and courier services, as well as maintaining the kitchen, coffee machines, and ordering office supplies. The ideal candidate will have excellent customer service skills and be able to work effectively in a team...


  • Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

    Join a renowned company that pushes boundaries and makes a difference. We offer a diverse and inclusive workplace where you can grow, belong and thrive. Our Service Desk Analyst role is an entry level opportunity for a remote engineer to provide technical support to clients, handle enquiries, troubleshoot problems, and restore service. You will work with...


  • Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

    Join a company that pushes the boundaries of what is possible. We are renowned for technical excellence and leading innovations, and for making a difference to our clients and society.The Service Desk Analyst - Remote Engineer (L1) provides remote technical support to clients by identifying and resolving technical incidents and problems.Key responsibilities...


  • Prague, Hlavní město Praha, Czech Republic NTT America Solutions, Inc. Full time

    Join a company that pushes the boundaries of technical excellence. Our workplace embraces diversity and inclusion – a place where you can grow, belong and thrive.The Service Desk Analyst - Remote Engineer (L1) is an entry level engineering role, responsible for providing a professional remote technical support service to clients.Key...


  • Prague, Hlavní město Praha, Czech Republic Wolt Full time

    Wolt Market is a rapidly growing company with ambitious goals. We are seeking an Operations Specialist to help set up our Wolt Market operations and prepare for successful launches. This role involves a wide range of tasks, including implementing new product features and dealing with small-scale projects that improve daily operational lives.In this position,...


  • Prague, Hlavní město Praha, Czech Republic Microsoft Corporation Full time

    The HR Services center of excellence provides operational and support services for Microsoft HR programs. The HR Services Advisor plays a key role in ensuring data quality, enablement of downstream applications, and maintaining a compliant HR services organization.Responsibilities include acting as a main Subject Matter Expert (SME) within HR Shared Service...


  • Prague, Hlavní město Praha, Czech Republic JOBSTART s.r.o. Full time

    Job Title: IT Support Specialist with German Language ProficiencyJob Summary:We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team. The ideal candidate will have a strong understanding of IT systems and a proficiency in the German language.This is a unique opportunity to work with a well-established IT business company...


  • Prague, Hlavní město Praha, Czech Republic NCR VOYIX Full time

    About NCR VOYIXNCR VOYIX is a leading global provider of digital commerce solutions for retail, restaurant and banking industries. We are headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. We have been the global leader in consumer transaction technologies for nearly 140 years, turning everyday consumer...

  • Business Analyst

    3 weeks ago


    Prague, Hlavní město Praha, Czech Republic Mateřská škola Oáza v Praze 12 Full time

    At our company, we're seeking a skilled Business Analyst to help drive business growth and success. Key responsibilities include analyzing business needs, identifying solutions, and developing strategic plans. You'll work closely with cross-functional teams to deliver high-quality results.As a Senior Business Professional, you'll be responsible for managing...


  • Prague, Hlavní město Praha, Czech Republic Český velkoobchod s.r.o. Full time

    We are a dynamic and innovative company with a strong presence in the e-commerce industry, operating since 2011. Our online stores in 16 European Union countries have enabled us to expand our reach and establish ourselves as a key player in the digital commerce landscape.As a Sales and Procurement Support Specialist, you will play a crucial role in...


  • Prague, Hlavní město Praha, Czech Republic Škola Populo Full time

    We are currently looking for a part-time tutor to work with us at our Prague branch. This is an excellent opportunity for native English speakers who enjoy helping others achieve their goals.About the JobAs a tutor, you will be working with children of various age groups, teaching them a range of subjects and skills. You will have the flexibility to choose...


  • Prague, Hlavní město Praha, Czech Republic Make Full time

    **About Make**We are a leading visual platform that enables anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without coding skills. Our teams are spread across the USA, UK, Germany, France, Canada, India, and Chile, among other locations.**Role Overview**This Strategic Business Development Director will lead our...


  • Prague, Hlavní město Praha, Czech Republic IQVIA Full time

    Job Description:Key collaborators are the Clinical Lead for site management, the Project Vendor Manager, the Project Management Analyst for project coordination, tracking and financial analysis, and the Site Activation Manager an expert in start-up.IQVIA's global footprint presents opportunities to develop your career.Responsibilities include:Manage Clinical...


  • Prague, Hlavní město Praha, Czech Republic Generali Česká pojišťovna Full time

    Search for talented professionals to join our team in the role of IT incident coordinator. This position requires a strong analytical mindset and excellent communication skills to manage and resolve IT-related incidents efficiently.Primary ResponsibilitiesIncident Management: Oversee the entire incident lifecycle, ensure timely resolution, and organize...


  • Prague, Hlavní město Praha, Czech Republic Emerson Full time

    Seek a new challenge as a Director of Global Project Pursuit in a dynamic business. Based in a major European city, you'll lead Emerson's most strategic global projects, driving international collaboration and representing the full Emerson portfolio.Key responsibilities include developing a pursuit plan, leading resources, driving sales strategy, applying...


  • Prague, Hlavní město Praha, Czech Republic Cesi Group Full time

    Job Title: Procurement Specialist with HR Support Role in Multinational CompanyAbout the Job:We are seeking a highly skilled Procurement Specialist to join our team at Cesi Group. This is an exciting opportunity for a motivated individual to support our procurement and HR functions, working closely with cross-functional teams to drive business growth.About...


  • Prague, Hlavní město Praha, Czech Republic Cesi Group Full time

    Job Summary: We are seeking a highly skilled Procurement Specialist to join our team at Cesi Group. The successful candidate will be responsible for purchasing supplies and services for our locations in Berlin, Mannheim, and Prague. This is a temporary position with a fixed-term contract from July 2024 until August 2026.Key Responsibilities:Purchasing...


  • Prague, Hlavní město Praha, Czech Republic Cesi Group Full time

    Job Summary:We are seeking a highly skilled Procurement Specialist (m/f/d) to join our team at Cesi Group. As a key member of our procurement team, you will be responsible for purchasing supplies and services for our locations in Berlin, Mannheim, and Prague.Your Key Responsibilities: Purchasing supplies and services for our locations in Berlin, Mannheim,...