Help Desk Coordinator
3 weeks ago
We are currently seeking a highly motivated Assistance Coordinator to join our team of specialists at EURO-CENTER HOLDING SE. As a key member of our team, you will be responsible for providing exceptional customer support to our clients worldwide.
Key ResponsibilitiesThe successful candidate will be responsible for:
- Handling inbound and outbound communications related to assistance, including interactions with clients, medical and technical providers, agents, and other Euro-Center Offices.
- Registering all communications and taking necessary actions in our company-provided systems.
- Coordinating logistic arrangements locally and internationally.
- Working closely with our Medical Team to ensure seamless case management.
- Having in-depth knowledge of our products and services to provide accurate information to clients.
- Identifying preferred providers in different countries to ensure efficient case resolution.
- Following strict guidelines and Service Level Agreements (SLAs) to ensure exceptional customer experience.
The ideal candidate will possess:
- Native or advanced-level Czech language skills.
- Excellent English language skills, as it is our intercompany language.
- Experience in customer service is an advantage.
- Empathy towards customers.
- Good organizational skills, multi-tasking abilities, and effective time management.
- Flexibility and ability to work in stressful situations.
- Ability to analyze situations and find solutions.
- Time flexibility, including the possibility of working from home.
We offer a stable international work environment with opportunities for growth and development. Our team is committed to providing exceptional customer support, and we strive to create a positive and inclusive workplace culture.
Benefits- Modern offices in a vibrant location.
- Motivating salary and benefits package.
- Opportunities for career growth and professional development.
- Flexible working hours and remote work options.
- A range of benefits, including meal allowance, quarterly bonuses, and more.
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