Technical Support Specialist for Global Law Firm
1 week ago
About the Opportunity
Dentons Business Services EMEA is currently seeking a skilled Technical Support Specialist to join our Warsaw-based UK&ME Service Desk team. As a member of our team, you will provide exceptional technical support to internal customers, ensuring they can use required IT software and hardware seamlessly.
Key Responsibilities- Provide first-line technical support via phone or email, answering user queries relating to hardware and software problems.
- Analyze user problems or enquiries and follow through to resolution within agreed SLAs (Service Level Agreements).
- Offer excellent customer service, ensuring users are able to continue working effectively.
- Keep customers informed of progress, driving issues through to resolution, and providing workarounds where applicable.
- Log all IT incidents and Service Requests on the ticketing system, where necessary, and escalate any issues to third-line support in a timely manner.
- Proven experience in corporate IT departments, specifically in Help Desk, Service Desk, or Desktop Support roles.
- Strong knowledge of Windows 10, Active Directory, Outlook/Exchange, Citrix, VPN, Security, Virtualization, and Networking.
- Ability to work as part of a team, with a 'can-do' attitude and high level of empathy, professionalism, and diplomacy.
- Excellent organizational and prioritizing skills, with a willingness to learn new technologies and grow in the IT industry.
- A competitive salary of approximately £25,000 - £35,000 per annum, depending on experience.
- Training budget to support career development.
- Sport subscription and private healthcare benefits.
- A flat structure, allowing for open communication and collaboration.
- Lunch card and other perks to enhance your work experience.
- International projects and opportunities for growth.
We offer a dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion. If you are passionate about delivering exceptional technical support and joining a global law firm, please submit your application.
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