Technical Support Specialist for Global Law Firm

1 week ago


Warszawa, Mazovia, Czech Republic DENTONS BUSINESS SERVICES EMEA Full time

About the Opportunity

Dentons Business Services EMEA is currently seeking a skilled Technical Support Specialist to join our Warsaw-based UK&ME Service Desk team. As a member of our team, you will provide exceptional technical support to internal customers, ensuring they can use required IT software and hardware seamlessly.

Key Responsibilities
  • Provide first-line technical support via phone or email, answering user queries relating to hardware and software problems.
  • Analyze user problems or enquiries and follow through to resolution within agreed SLAs (Service Level Agreements).
  • Offer excellent customer service, ensuring users are able to continue working effectively.
  • Keep customers informed of progress, driving issues through to resolution, and providing workarounds where applicable.
  • Log all IT incidents and Service Requests on the ticketing system, where necessary, and escalate any issues to third-line support in a timely manner.
Requirements and Qualifications
  • Proven experience in corporate IT departments, specifically in Help Desk, Service Desk, or Desktop Support roles.
  • Strong knowledge of Windows 10, Active Directory, Outlook/Exchange, Citrix, VPN, Security, Virtualization, and Networking.
  • Ability to work as part of a team, with a 'can-do' attitude and high level of empathy, professionalism, and diplomacy.
  • Excellent organizational and prioritizing skills, with a willingness to learn new technologies and grow in the IT industry.
Benefits
  • A competitive salary of approximately £25,000 - £35,000 per annum, depending on experience.
  • Training budget to support career development.
  • Sport subscription and private healthcare benefits.
  • A flat structure, allowing for open communication and collaboration.
  • Lunch card and other perks to enhance your work experience.
  • International projects and opportunities for growth.

We offer a dynamic and inclusive work environment, with a focus on diversity, equity, and inclusion. If you are passionate about delivering exceptional technical support and joining a global law firm, please submit your application.



  • Warszawa, Mazovia, Czech Republic DENTONS BUSINESS SERVICES EMEA Full time

    Job DescriptionWe are seeking a skilled IT Technical Support Specialist to join our Dentons Business Services EMEA team. The successful candidate will be responsible for providing first-level technical support to our users, troubleshooting and resolving issues related to hardware, software, network, and applications.Key Responsibilities:Provide first-line...

  • IT Support Specialist

    2 months ago


    Warszawa, Mazovia, Czech Republic DENTONS BUSINESS SERVICES EMEA Full time

    Job SummaryDentons Business Services EMEA is seeking a skilled IT ServiceDesk Technician to join our team. As a crucial component of our global network, this role plays a key part in driving efficiency, innovation, and collaboration.Key ResponsibilitiesProvide first-level technical support to IT users, troubleshooting and resolving issues related to...


  • Warszawa, Mazovia, Czech Republic Link Group Full time

    We are seeking a skilled Technical Support Specialist to join our team at Link Group. In this role, you will be responsible for providing top-notch technical support to our employees, ensuring they have the tools and resources needed to perform their jobs effectively.About the RoleThe successful candidate will have a strong background in IT, with experience...


  • Warszawa, Mazovia, Czech Republic Capital Full time

    At Capital, we are on the forefront of the digital assets revolution. Our dynamic and rapidly expanding company values talent, initiative, and creativity.About the RoleWe are seeking a Technical Support Specialist to join our team in ensuring our services run smoothly. As a key player, you will investigate and resolve service requests from customers,...

  • Financial Analyst

    2 weeks ago


    Warszawa, Mazovia, Czech Republic Citibank Europe PLC Full time

    Are you looking for a challenging career move that will put you at the heart of a global financial institution? Then bring your analytical and problem-solving skills to Citi's Risk Systems Support Team.About the RoleCiti is a leading global bank with operations in over 160 countries. Our Risk Systems Support Team provides business and technical support to...


  • Warszawa, Mazovia, Czech Republic Meniga Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our global team supporting customers using Meniga products around the globe.This is an excellent opportunity to learn about our products from scratch and become an expert in the Personal Finance Management and financial data consolidation domains.As a Customer Support...


  • Warszawa, Mazovia, Czech Republic Devire Full time

    About the JobWe are seeking a highly skilled Senior Onboarding Specialist to join our team at a leading global investment banking, securities and investment management firm. As a key member of our onboarding process, you will be responsible for ensuring seamless client onboarding across various client types and products.


  • Warszawa, Mazovia, Czech Republic Capital Full time

    Capital.com - Tech Lead for Global Support OperationsWe are a pioneering fintech company, making financial markets accessible to over 4 million users worldwide. As we continue to expand globally, we are seeking an experienced Tech Lead to oversee our Technical Support team.About the Role:Leverage your leadership skills to guide a global support team,...

  • IT Support Specialist

    4 weeks ago


    Warszawa, Mazovia, Czech Republic DENTONS BUSINESS SERVICES EMEA Full time

    About UsDentons Business Services EMEA is the backbone of Dentons, providing operational support to deliver exceptional client service across Europe, the Middle East, and Africa.Job OverviewWe are seeking a skilled IT Support Specialist to join our team. As an essential member of our operations, you will be responsible for providing first-level technical...


  • Warszawa, Mazovia, Czech Republic Link Group Full time

    OverviewIn this role as a Technical Support Specialist, you will be responsible for managing emergency support calls and resolving product support tickets in a fast-paced environment. Our team is dedicated to delivering exceptional customer service, and we are seeking an individual with strong communication skills and technical expertise to join our team.Job...


  • Warszawa, Mazovia, Czech Republic Link Group Full time

    We are seeking a highly skilled Technical Expertise Specialist to join our team at Link Group. This is a full-time position with a salary of $85,000 - $115,000 per year, depending on experience.In this role, you will be responsible for providing technical support and assistance to our customers and internal teams. Your primary goal will be to ensure that our...


  • Warszawa, Mazovia, Czech Republic Devire Full time

    At Devire, we are seeking a skilled and experienced Technical Specialist to join our dynamic technology team within the banking sector.The RoleWe are looking for an individual with strong technical skills in Java and experience in software testing.As a Technical Specialist, you will be responsible for maintaining the QA environment, running regression tests,...


  • Warszawa, Mazovia, Czech Republic EditShare Full time

    Job DescriptionWe are looking for a skilled Technical Software Specialist to join our team at EditShare.About the RoleThis is an exciting opportunity for a motivated and experienced professional to contribute to the development of our storage architecture and code base.Key ResponsibilitiesEvaluate technical options for future features and optimize...


  • Warszawa, Mazovia, Czech Republic Simon-Kucher Core Business Services Full time

    Your profile:University degree with proven experience in Law, Data Protection or Information Technology, or demonstrable similar relevant experience.3+ years of experience within a legal, compliance or audit role advising on privacy and data protection.Fluency in English is mandatory, proficiency in German or another EU language is a significant...


  • Warszawa, Mazovia, Czech Republic emagine Sp. Z o.o. Full time

    OverviewWe are seeking a highly skilled ServiceNow Technical Specialist to join our team at emagine Sp. Z o.o. in Warsaw, Poland.The successful candidate will have extensive experience in ServiceNow administration and development, as well as strong understanding of ITIL processes and best practices.About the RoleAs a ServiceNow Technical Specialist, you will...


  • Warszawa, Mazovia, Czech Republic Link Group Full time

    Job DescriptionWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Link Group. The ideal candidate will possess excellent technical skills, strong communication abilities, and a customer-centric approach.Key ResponsibilitiesProvide technical assistance to employees via phone, email, or in-person, resolving hardware and...


  • Warszawa, Mazovia, Czech Republic EditShare Full time

    About This OpportunityWe are seeking a highly skilled Technical Storage Specialist to join our team at EditShare. As a key member of our storage client development team, you will be responsible for designing and implementing cutting-edge solutions to meet the evolving needs of our customers.Key ResponsibilitiesDevelop and maintain our storage client,...


  • Warszawa, Mazovia, Czech Republic Strategic Staffing Solutions Full time

    We are seeking a highly skilled Senior Financial Crime Prevention Specialist to join our team in Warsaw, Poland.About the CompanyStrategic Staffing Solutions International is a leading global financial services firm providing investment banking, Global Market, and investment management services to a substantial and diversified client base that includes...


  • Warszawa, Mazovia, Czech Republic Schenker Technology Center (Warsaw) sp. z o.o. Full time

    Job Description:The Junior Network Engineer role is a key position within the Global Network Services team, responsible for providing 2nd and 3rd line support, operations of internal data communications systems, including LANs, WLANs, and WANs. The successful candidate will be responsible for implementing networked systems, configuring, supporting, and...


  • Warszawa, Mazovia, Czech Republic Schenker Technology Center (Warsaw) sp. z o.o. Full time

    The Schenker Technology Center (Warsaw) sp. z o.o. is seeking a Cloud Infrastructure Specialist to join their team.About the RoleAs a Cloud Infrastructure Specialist, you will play a crucial role in supporting DB Schenker's OnPrem Landing Zones and related activities on our modern multi-hybrid-cloud platform.Main Responsibilities:Administration and Support...