Business Development Specialist

9 hours ago


Remote Gdańsk, Czech Republic GetResponse S.A. Full time
Job Description

As a Customer Success Advisor at GetResponse S.A., you will play a vital role in helping our valued clients achieve their business goals.

Responsibilities:
  • Client Support: Respond to inquiries and educate customers on our products via chat and email, ensuring they have the best experience possible.
  • Troubleshooting: Resolve issues for customers in a timely and professional manner, escalating problems when necessary.
  • Solution Coordination: Collaborate with IT and management teams to find effective solutions to customer challenges.
  • Business Growth: Help customers build successful businesses by identifying and addressing their needs.
  • Onboarding Calls: Handle initial calls with new customers to ensure a smooth onboarding process.
Requirements:
  • Communication Skills: Excellent written and verbal communication skills to effectively interact with customers and internal teams.
  • Problem-Solving Abilities: Strong analytical and problem-solving skills to resolve complex customer issues.
  • Teamwork: Ability to work collaboratively with cross-functional teams, including IT and management.
  • Adaptability: Willingness to adapt to changing situations and priorities in a fast-paced environment.
Benefits:
  • Flexible Work Arrangements: Work according to a schedule that includes Monday to Sunday (5 days a week) in 8-hour shifts starting from 7 AM and ending at 7 PM.
  • Professional Growth Opportunities: Chance to develop your skills and expertise through various training programs and internal initiatives.
  • Wellbeing Initiatives: Access to mental health helplines, sport cards, and other wellbeing programs to promote work-life balance.
  • Modern Equipment: Use of modern equipment, including MacBooks, to facilitate efficient work.
  • Language Classes: Opportunity to improve your English language skills through company-provided classes.
  • Internal Initiatives: Participation in webinars, knowledge-sharing sessions, and other internal events to enhance professional growth.

Additional Perks Include: Private medical care, employee referral program, corporate life insurance, employee pension program, home office set up, bike parking, gym, playroom, and free coffee and snacks.



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