Expert ServiceNow ITSM Developer

1 day ago


Remote, Czech Republic Link Group Full time

At Link Group, we are seeking a highly skilled ServiceNow ITSM Developer to join our team. This is an exciting opportunity for a motivated professional with a passion for delivering high-quality solutions using the ServiceNow platform.

Job Description:

The successful candidate will be responsible for designing and developing custom applications and modules in the ServiceNow platform, focusing on IT Service Management (ITSM), Configuration Management Database (CMDB), or Incident Risk Management (IRM). Key responsibilities include:

  • Configuring and customizing the ServiceNow platform to meet business requirements.
  • Implementing workflows, business rules, and UI customization to enhance the platform's functionality.
  • Integrating ServiceNow with third-party systems and applications via APIs and middleware.
  • Maintaining and updating the CMDB, ensuring data accuracy and compliance.
  • Enhancing and supporting risk management processes using the IRM module, including audits, policies, and control testing.
  • Performing platform upgrades and implementing new features as released by ServiceNow.
  • Providing technical support and troubleshooting issues to ensure platform stability and performance.
  • Collaborating with cross-functional teams to gather requirements and deliver solutions aligned with business objectives.
Required Skills and Qualifications:

To succeed in this role, you will need to possess:

  • Proficiency in JavaScript, Jelly, and Glide API.
  • Strong knowledge of ITIL processes and best practices.
  • Experience in creating and managing ServiceNow integrations using REST and SOAP APIs.
  • Familiarity with ServiceNow Discovery and Service Mapping.
  • Hands-on experience with ACLs, workflows, UI policies, and notifications in ServiceNow.
  • Strong debugging and troubleshooting skills within the ServiceNow environment.
  • Understanding of Agile methodologies and experience working in Agile/Scrum teams.
Nice to Have:

The following qualifications are not mandatory but would be advantageous:

  • ServiceNow Certified Application Developer (CAD) certification.
  • ServiceNow ITSM or IRM Implementation Specialist certification.
  • Knowledge of Governance, Risk, and Compliance (GRC) frameworks.
  • Familiarity with ServiceNow SecOps, HRSD, or other modules.
  • Experience with ServiceNow reporting and analytics capabilities.
  • Knowledge of CI/CD pipelines for ServiceNow deployments.
Soft Skills:

As a key member of our team, you will need to possess excellent:

  • Analytical and problem-solving skills.
  • Communication and collaboration skills, both technically and non-technically.
  • Proactive and self-motivated attitude, with a focus on delivering high-quality results.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.


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