EU Ferry Operations Specialist
7 days ago
C.H. Robinson, a leading logistics provider, is seeking a skilled EU Ferry Operations Specialist to join our team.
SalaryThe estimated salary for this role is $60,000 - $80,000 per year, depending on experience and location.
Job DescriptionWe are looking for a highly motivated individual to coordinate ferry operations across the European Union. The successful candidate will work closely with ferry providers, building strong relationships and providing support on transportation and invoicing issues.
This role requires a high level of organization, attention to detail, and excellent communication skills. The ideal candidate will be able to analyze transportation routes, resolve issues, and keep all stakeholders informed with clear reporting and documentation.
Key Responsibilities:
- Collaborate with ferry providers to build and maintain relationships
- Support carriers with transportation issues and invoice-related concerns
- Act as the first point of contact for carriers and perform operational tasks as needed
- Ensure legal and internal compliance of the ferry process
- Analyze transportation patterns and promote ferries as an added value to the network
- Follow SOPs to meet service level agreements and resolve routine exceptions
- Document key events and escalate issues when necessary
- Run and distribute reports according to defined processes
To be successful in this role, you will need:
- 1+ years of experience in customer service and/or administration
- Experience handling invoices or other forms of payments
- Proficiency in English at C1 level
- Strong decision-making and problem-solving skills
- Strong understanding of customer service operations
- Proven ability to make sound decisions and exercise good judgment
- Excellent communication and interpersonal skills
We offer a comprehensive benefits package, including:
- A competitive salary range of $60,000 - $80,000 per year
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent
- Flexible work arrangements to support a healthy work-life balance
We are committed to creating a diverse and inclusive workplace where all employees feel they belong. If this role excites you, we welcome you to apply, regardless of whether you check all the preferred qualifications or just a few.
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