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Senior Operations Coordinator

3 weeks ago

Remote Wroclaw, Czech Republic beBee Careers Full time

The Senior Operations Manager role is a vital position within our international organization, supporting and improving business operations across all four locations. This hands-on, mid-to senior-level position is suited for an individual with a strong process mindset, familiarity with professional services operations, and a working knowledge of relevant systems and frameworks.

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  • Key Responsibilities:
  • Defining and Optimizing Internal Processes: Develop and refine operational standards, procedures, and workflows that support service delivery and internal functions.
  • Business Process Improvement: Coordinate initiatives across departments under the guidance of senior leadership, identifying opportunities for process automation and efficiency gains.
  • Operational Systems & Tooling: Support administration and optimization of internal systems, including PSA platforms, dashboards, and administrative tools, providing efficient and appropriate recommendations suitable for the organization.
  • Compliance, Certifications, & Documentation: Oversee operational activities related to SOC 2 compliance renewals and internal audit readiness, identify operational risks, and develop mitigation plans.
  • Metrics & Reporting Support: Gather, maintain, and distribute key operational and delivery metrics in collaboration with department leads, track adherence to SLAs and internal operational KPIs.

Required Skills and Qualifications:
SOC, GDPR, Power BI, Google Data Studio, Project Management, Operating System Tools: Private healthcare, small teams, international projects.