Customer Service Ambassador for Hilton Prague

1 week ago


Prague, Hlavní město Praha, Czech Republic Quinn Hotels Praha, a.s. Full time
About the Role

We are seeking a highly motivated and customer-focused Waiter/Waitress to join our team at Hilton Prague. As a key member of our Food and Beverage team, you will be responsible for delivering exceptional guest experiences in one of our hotel restaurants.

Key Responsibilities
  1. Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.
  • Create a positive first impression by engaging with guests, offering detailed menu advice, and addressing allergies or dietary needs with care.
  • Deliver food and drinks efficiently, ensuring orders are accurate, service meets expectations, and any issues are promptly resolved with supervisory support if needed.

In addition to providing excellent service, you will work effectively with the F&B team to ensure smooth operations and contribute to a supportive and inclusive working environment.

What We Are Looking For
  • A passion for delivering exceptional customer experiences and a commitment to exceeding guest expectations.
  • Excellent communication skills and the ability to work effectively in a fast-paced environment.
  • Familiarity with POS systems and F&B operations is an advantage, but full training is provided.

You will have the opportunity to work across various hotel restaurants, including Atrium, Hop House, Cloud 9, Seasons, and Executive Lounge, each offering a unique experience for our guests.

Benefits
  • A competitive salary of CZK 25,000 - 35,000 per month (depending on experience).
  • A comprehensive benefits package, including meals on duty, service charge, stylish uniforms, and access to personal development programs through Hilton University.
  • The opportunity to work with a global brand and develop your career in the hospitality industry.
  • Discounts on hotel stays, meals, and other perks.
  • Relaxation room and private parking available.


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