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3 days ago
Customer Success Specialist @
Job Description:The role of Customer Success Specialist is an individual contributor position within our organization's success team. Our success team is driven to guide customers toward achieving their business objectives through value-added interactions, expectation management, and partnership with internal teams.
Key Responsibilities:- Maintain a healthy customer base through digital, automated, and transactional interactions.
- Identify and manage churn risks.
- Discover growth and expansion sales opportunities.
- Support internal teams with back-office tasks and activities.
- Familiarity with Microsoft Office products.
- Excellent understanding of customer success and/or account/relationship management.
- Previous experience working with CRM platforms such as SAP, Salesforce, and Gainsight.
- A high school diploma or equivalent, college-level education preferred.
- Fluent English language knowledge, plus additional languages (French, Portuguese, Italian, German) are an asset.
- Cafeteria plan.
- 100% home office arrangement (except for specific roles).
- Three weeks of online training.
- International work environment and development opportunities.
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