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Senior Technical Support Specialist

3 weeks ago

Warszawa, Mazovia, Czech Republic beBee Careers Full time

Software Support Specialist

About the Role:

We are seeking a skilled Software Support Specialist to join our team. As a key member of our technical support group, you will be responsible for providing high-quality customer service and resolving complex technical issues.

Key Responsibilities:
  • Incident Management: Provide timely and effective resolution to incoming incidents, ensuring minimal disruption to customers.
  • Application Support: Collaborate with cross-functional teams to troubleshoot and resolve issues related to software applications.
  • Process Improvement: Identify opportunities to streamline processes and automate existing workflows, resulting in improved efficiency and customer satisfaction.

Requirements:

To succeed in this role, you will need:

  • A degree in Computer Science, Economics, Finance, Banking, or a related field.
  • Experience in application support and incident management.
  • Familiarity with programming languages such as Java, VBA, Bash, .NET, and Perl.
  • Knowledge of Power Automate workflows and Unix user skills are assets.
  • Excellent analytical and communication skills, with the ability to work effectively in a team environment.

What We Offer:

  • A comprehensive onboarding process to ensure your success.
  • Ongoing training and development opportunities to enhance your skills.
  • A competitive salary and benefits package, including private health insurance, group life insurance, and a pension plan.
  • The chance to work on diverse projects and contribute to the growth and success of our organization.

Work-Life Balance:

We prioritize work-life balance and offer flexible working hours, a hybrid model of work, and a contract of employment that reflects our commitment to employee well-being.